Giant Voice Technician

Position Summary

LCI is seeking a Giant Voice Technician to provide operations and maintenance support for Giant Voice system hardware software and infrastructure.

Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance.

Duties & Responsibilities

• Perform routine and preventative maintenance as scheduled per manufacturer and organizational policies and procedures.
• Accomplish troubleshooting repair replacement updates changes and configuration of hardware software and infrastructure to support organizational changes requests issue resolution and emerging technologies per policies and processes.
• Program configure test and validate system changes per organizational policies/procedures requests and to resolve issues and ensure compliance
• Update and maintain all logs records and associated technical documentation to include all related system and data updates.
• Provide support for installations modifications and other projects as assigned.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

• Minimum three (3) years related experience supporting similar systems and hardware
• Related OEM manufacturers certifications.
• Federal agency organization support experience preferred
• U.S. Citizenship with ability to pass a background check and obtain a Common Access Card (CAC).

Skill & Certification Requirements

• Giant Voice system hardware software and infrastructure programming configuration and support
• Technical documentation and drawing review and updates
• Troubleshooting and diagnostic testing
• Telecommunications/cabling
• Request and ticketing system input/updates
• Strong customer focus with a proven track record in client-facing environments.
• Exceptional verbal and written English communication skills for documentation and cross-team collaboration.
• Highly proficient in deploying structured infrastructure troubleshooting techniques to resolve complex network faults.
• Strong knowledge of National Electrical Code (NEC) standards focusing on NFPA 70 and 800 Articles.
• Comprehensive understanding of TIA/EIA 568 Building Cable Standards.
• Strict adherence to federal OSHA safety standards across all active work environments.
• Valid OSHA Confined Space certification.
• Certified to perform CPR and act as an authorized safety observer or standby attendant when necessary.
• Capable of execute heavy work including lifting loads exceeding 50 lbs.
• Ability to sit stand kneel bend and ascend ladders safely for prolonged operational shifts.
• Comfortable operating in active hazardous loud or subterranean/dirty field environments.
• This position is contingent upon award
• LCI is an Equal Opportunity Employer Veteran/Disabled
• Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the companys affirmative action plan or policy statement please email