Geographic GTM-BD, Amazon Connect, WW GTM & Business Development, Connect

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Connect is seeking a results-driven Business Development professional to join the Geographic Go-to-Market (GTM) Business Development this role you will drive the adoption and revenue growth of Amazon Connect - AWSs cloud-based contact center solution - within your assigned geographic territory. You will work directly with AWS field sales teams customers and partners to identify opportunities develop pipeline and accelerate deal cycles. This is a quota-carrying role that requires a blend of technical acumen sales expertise and the ability to articulate the business value of modern contact center transformation to C-level and operational stakeholders.

Key job responsibilities
- Own and execute the go-to-market strategy for Amazon Connect within your assigned geographic territory driving pipeline generation and revenue attainment against quota targets
- Partner with AWS Account Managers Solutions Architects and Partner teams to identify qualify and progress Amazon Connect opportunities across enterprise and mid-market customers
- Conduct discovery with customers to understand their contact center challenges map business outcomes to Amazon Connect capabilities and position differentiated value propositions
- Develop and deliver compelling customer-facing presentations demos and business cases that articulate the ROI of migrating to Amazon Connect
- Build and maintain a healthy pipeline through proactive outreach event follow-up partner engagement and collaboration with marketing on demand generation campaigns
- Serve as the Amazon Connect subject matter expert within your geography educating field teams and enabling them to identify and surface contact center opportunities
- Collaborate with Product Professional Services and Partner teams to ensure successful customer outcomes and drive expansion within existing accounts
- Track and report on territory performance metrics including pipeline coverage win rates deal velocity and revenue attainment through CRM and business review mechanisms
- Contribute to the development of scalable sales plays battle cards and enablement content that can be leveraged across the broader GTM-BD team
- Represent Amazon Connect at regional industry events trade shows and customer workshops to build awareness and generate demand

About the team
The Geographic GTM-BD Team for Amazon Connect is a specialized business development organization embedded within the AWS go-to-market structure. We are the front line of Amazon Connects growth engine working hand-in-hand with AWS field sales teams across geographic territories to drive customer adoption of cloud contact center solutions. Our team combines deep domain expertise in contact center and customer experience (CX) technology with the hustle and ownership of a startup within AWS. We operate with a customer back mindset helping organizations of all sizes reimagine their customer engagement through AI-powered omnichannel contact center experiences. We are a tight-knit high-energy team that values collaboration innovation and delivering measurable business impact. Whether youre helping a customer migrate from legacy on-premises infrastructure or designing a greenfield cloud contact center youll be at the forefront of one of the most exciting growth areas in AWS.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of professional or military experience
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of working with Data & AI related technologies including but not limited to AI/ML (Artificial Intelligence/Machine Learning) GenAI (Generative AI) Analytics Database and/or Storage experience
- Bachelors degree
- Experience selling enterprise software or cloud-based applications

- Masters degree in business data science public administration finance engineering human resources or related field or PMP certificate
- Experience interpreting data and making business recommendations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Francisco - 162700.00 - 220200.00 USD annually
USA GA Atlanta - 147900.00 - 200100.00 USD annually
USA NY New York - 162700.00 - 220200.00 USD annually
USA TX Dallas - 147900.00 - 200100.00 USD annually
USA VA Arlington - 147900.00 - 200100.00 USD annually
USA WA Seattle - 147900.00 - 200100.00 USD annually