General Manager

The Crosby Club situated in the heart of Rancho Santa Fe is seeking an exceptional General Manager to lead one of Southern Californias most distinguished private clubs. Reporting to the Troon Vice President Operations and aligned with private ownership the General Manager will drive The Crosby Clubs evolution into one of the finest golf clubs in the entire region combining championship-caliber golf with an unmatched member experience rooted in personalized anticipatory service.

This leader embodies extreme ownership and a disciplined Balanced Approach across all club pillars. Critically they bring outstanding communication skills building candid trust-based relationships with ownership members and associates alike. The ideal candidate is as comfortable on the first tee as in the boardroom: visible energetic and deeply invested in the Clubs long-term legacy.

KEY RESPONSIBILITIES:

Healthy Governance & Organizational Clarity:

• Serve as the primary liaison between private ownership and club operations maintaining transparent proactive and timely communication at all levels.
• Establish clear operational vision accountability structures and decision-making frameworks aligned with ownership objectives and Troon standards.
• Ensure compliance with applicable laws Troon policies and sound risk management practices.

Leverage Competitive Advantage:

• Position The Crosby Club as one of the premier golf and private club experiences in the region leveraging its storied legacy championship course and the exclusivity of Rancho Santa Fe.
• Identify and execute on differentiating opportunities in amenities programming and service delivery that create lasting competitive separation.

Membership Satisfaction:

• Maintain a visible approachable and energetic presence across all areas of the Club known by name to members and staff alike.
• Elevate every member touchpoint from the first tee to the dining room to the luxury standard expected of one of the regions finest clubs.
• Respond promptly and diplomatically to member concerns turning challenges into trust-building moments that deepen loyalty.
• Champion programming events and communications that drive engagement retention and overall member satisfaction.

Retain & Develop Associates:

• Recruit develop and retain exceptional department leaders and frontline associates committed to service excellence.
• Build a high-performing inclusive culture where accountability is embraced feedback flows freely and associates are proud to grow.
• Partner with Troon Human Resources on talent acquisition succession planning and associate relations.

Achieve Sales / Brand Growth:

• Collaborate with ownership and Troon on membership growth initiatives ancillary revenue strategies and brand positioning that reinforces the Clubs regional prestige.
• Communicate The Crosby Clubs value proposition compellingly to prospective members and key community stakeholders.

Meet Financial Targets:

• Own the Clubs annual operating and capital budgets developing monitoring and taking swift corrective action when results deviate from plan.
• Provide regular transparent financial reporting to ownership and Troons VP Operations.
• Identify revenue enhancement opportunities across all departments while protecting long-term club assets and financial health.

The Right Leadership:

• Lead with extreme ownership assuming full accountability for member experience team performance facility standards and financial results without exception.
• Communicate with clarity consistency and candor across ownership members and associates adapting approach to the audience while maintaining authenticity and trust.
• Demonstrate high emotional intelligence executive presence and a collaborative leadership style that aligns the senior team around shared accountability.

Fuel For Growth:

• Drive long-term strategic initiatives that position The Crosby Club for sustained excellence facility investment and membership growth.
• Leverage Troons global resources best practices and professional network to continuously elevate Club performance.
• Foster a culture of innovation and continuous improvement where every associate understands their role in the Clubs success story.

QUALIFICATIONS & EXPERIENCE:

• Minimum 710 years of progressive leadership culminating in a General Manager or senior operating role at a luxury private club resort or comparable hospitality environment.
• Demonstrated command of all club operations: golf food & beverage agronomy membership fitness & wellness and facility management.
• Exceptional communication and relationship-building skills across ownership members and associates with the credibility and presence to thrive in a privately owned environment.
• Proven financial acumen: budgeting P&L management labor planning and performance analysis.
• Track record of elevating member satisfaction developing high-performing teams and delivering sustained balanced operational results.
• Bachelors degree in Hospitality Management Business or a related field preferred. CCM PGA or comparable professional certifications strongly preferred.

COMPENSATION & BENEFITS:

• Base Salary: $200000$250000 annually commensurate with experience.
• Annual Performance Bonus: Up to 20% of base salary tied to annual objectives set by ownership and Troon.
• Comprehensive Benefits: Medical Dental Vision; 401(k) with employer match; PTO and leaves of absence per applicable law.
• Professional Development: Access to Troons industry-leading education resources and global network.
• Relocation Assistance available for qualified candidates.

Benefits eligibility and terms are governed by applicable plan documents and company policies which may be amended at the Companys discretion.

ABOUT THE CROSBY CLUB

The Crosby Club is one of Southern Californias most distinguished private clubs set among the rolling hills and eucalyptus groves of Rancho Santa Fe one of the nations most exclusive communities. Rooted in a legacy of golf excellence and storied tradition the Club offers members championship golf exceptional dining premier amenities and a culture of warm personalized service. With private ownership deeply invested in its future this is a rare opportunity for an extraordinary leader to steward one of the regions great clubs and leave a lasting legacy.

ABOUT TROON

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â

Required Experience:

Director