General Manager

The General Manager (GM) oversees operations team leadership and team leadership at a corporate-owned location. This strategic role focuses on operational efficiency profitability and maintaining company standards. The GM fosters a positive work environment through coaching mentoring and empowering team members.  

Base salary $155K - $165K. Bonus is based on Y/Y growth

ESSENTIAL FUNCTIONS

Financial Oversight

• Meet or exceed annual financial targets and assigned goals.
• Evaluate P&L performance and balance sheet health; develop action plans to close gaps.
• Complete monthly trend and variance analysis per AFP budget.
• Develop capital expenditure plans and long-term spending strategies.
• Ensure the collection of accounts receivables. 

Team Leadership & Development

• Recruit hire and develop high-quality talent aligned with company values.
• Ensure clear job descriptions and compensation plans are established.
• Coach and develop team members through SMART goals GS&Rs and performance reviews.
• Conduct annual performance reviews and provide feedback.
• Foster trust and lead by example consistent with our Credo core values and 10 Serving Basics.
• Celebrate and recognize performance wins and alignment with our Credo/culture.

Operational Excellence

• Identify business challenges and develop strategies to improve efficiency.
• Align goals across teams for lead generation sales revenue EBITDA and market share growth.
• Champion the Facilitative Sales process to hold Sales team accountable to goals.
• Provide leadership to Warehouse Operations and Install teams to ensure they are performing in accordance with expected company standards and service level agreements. 
• Partner with XMCs and Purchasing to ensure a continuous supply of materials and resolution of supply chain issues.
• Ensure accurate records including PO process A/R A/P and inventory.
• Ensure compliance with company policies and employment laws.

Customer Experience

• Lead local team to provide quality products and a customer experience that meets our Net Promoter Score (NPS) expectations.
• Respond quickly to customer concerns and resolve issues proactively.
• Ensure proper execution of customer contracts and service delivery.
• Develop Annual Marketing Plan and establish programs to generate leads.
• Develop and execute local marketing campaigns and showroom strategies to increase customer engagement.

Safety & Compliance

• Perform regular safety audits and job site observations.
• Ensure compliance with OSHA standards (CCOHS in Canada) and company safety expectations.

Key Performance Indicators:

• Lead Customer & Sales Growth
  • Sales dollars as a % YOY
  • Consults per DC per month
  • New customer close rate %
  • Sales dollars YOY outside the closet
• Revenue Growth
  • Revenue dollars as a % YOY
    Revenue per team member
• Exceptional Brand Experience
  • Brand experience score (NPS combo)
  • Google review metric
• Commitment to Health and Safety
  • Total incident rate (TIR)
• Exceptional Quality
  • Return visits (install success rate)
• Sustainable Profitable Business Growth
  • EBITDA % growth YOY
  • EBITDA %
  • Gross margin improvement
  • Gross margin %
• Successful Teams that get results and live our values
  • Retention
  • TeamNPS
  • % of successful team members / team leaders who hit their annual goals

Qualifications :

• Bachelors degree in business management or related field preferred; MBA a plus.
• 10 years of professional experience including 5 years as a GM or Operations Manager.
• Experience in residential selling manufacturing and independent business unit operations.
• Strong communication leadership and problem-solving skills.
• Tech-savvy with experience in CAD Epicor/Kinetic Salesforce Microsoft Office Power BI.
• Commitment to customer service safety and continuous improvement.
• Well-developed business/financial acumen.

Additional Information :

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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time