General Manager, Operations , Sub-Same Day (SSD)

Amazons Sub-Same Day (SSD) network is redefining how customers receive their orders and we are building the leadership team to match that ambition. We are seeking a General Manager (GM) to own the operational and strategic performance of a portfolio of 56 SSD fulfillment buildings while also overseeing the piloting of a new generation building powered by Amazons proprietary orbital technology. This is not a maintenance role it is a mandate to set a new standard for speed safety and operational excellence across the most technologically advanced fulfillment infrastructure Amazon has ever built.

The GM will serve as the single-threaded owner of 5 SSD/GFC sites and a new technology deployment to scale across their building portfolio driving change establishing repeatable best practices and developing the leaders who will carry this program forward. This role sits at the frontier of Amazons fulfillment evolution and the right candidate will thrive in an environment where the playbook is still being written.


Key job responsibilities
Own and deliver the combined operational budget across a portfolio of 56 SSD/GFC buildings with full accountability for safety customer experience productivity and cost.
Drive the deployment optimization and continuous improvement of orbital technology systems establishing the operational standard Amazon will scale globally.
Set ambitious goals for each facility and hold the leadership teams within them accountable to those targets measuring progress weekly and acting on deviations without delay.
Build develop and retain 56 high-performing building leadership teams capable of operating at the pace and precision SSD demands; develop successors at every level of the organization.
Partner with Amazons robotics technology and engineering organizations to translate orbital system capabilities into operational gains serving as the field voice that informs future technology investment.
Establish and codify new standard operating procedures (SOPs) for the SSD orbital model; ensure consistent adoption across the portfolio and contribute to the broader SSD playbook.
Lead change at scale identify operational gaps mobilize resources and implement solutions across multiple buildings simultaneously without sacrificing quality or safety.
Build strong partnerships with upstream and downstream network partners including sort centers delivery stations air hubs and corporate support functions including Human Resources (HR) Finance Environmental Health and Safety (EHS) Reliability Maintenance and Engineering (RME) and Information Technology (IT).
Ensure each building adheres to Amazons policies safety standards and leadership principles and serves as an exemplar for the broader fulfillment network.


Bachelors degree from an accredited university or 2 years of Amazon experience
7 years of direct management experience leading large-scale operations comprising 200 salaried and hourly employees in a manufacturing production distribution or logistics environment
Demonstrated track record of leading through performance metrics Lean/Six Sigma methodologies and process improvement with the ability to influence peers and drive change without direct authority
Proven experience leading the deployment or scale of highly automated systems robotics high-speed conveyor systems or equivalent advanced technology in an operational environment
Multi-site or area management experience with demonstrated ability to drive consistent results across geographically distributed teams
Ability to work flexible hours as business demands require including nights weekends and holidays


Degree in Engineering Operations or a related technical field
MBA or Masters degree in a technical discipline
10 years of operations leadership experience in a manufacturing production distribution or logistics environment
Experience leading the adoption of new technology platforms in a live operational environment including change management training design and performance ramp
Demonstrated experience managing a contingent workforce during peak demand periods
History of building leadership pipelines developing L4L6 operational leaders into roles of greater scope and responsibility
Experience operating within a rapidly scaling ambiguous program where standard processes do not yet exist
Strong analytical approach to problem-solving with a metrics-driven focus on cost efficiency without sacrificing safety or customer experience

Leadership Profile
The GM SSD/GFC leads at the edge of what Amazon has built before. Beyond operational credentials the ideal candidate:
Exercises sound judgment under ambiguity and acts decisively with incomplete information
Holds relentlessly high standards and raises the bar in every building every week
Thinks at the program level while staying close enough to the floor to spot what the data does not show
Inspires teams to solve problems that do not yet have answers
Challenges assumptions drives innovation from the bottom up and builds the conviction of those around them
Is motivated by scale the opportunity to define a new fulfillment model that will serve millions of customers and influence how Amazon builds for the next decade

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at OH Springdale - 148500.00 - 200900.00 USD annually
USA OH West Chester - 148500.00 - 200900.00 USD annually