General Manager

General Manager Job Description

Title: General Manager

Department: Operations

Reports To: Area Manager

PURPOSE OF POSITION:

Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriottis mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring hot food is always served hot cold food cold all food fresh in a clean environment in full uniform with a smile.

JOB SKILLS AND REQUIREMENTS

• Builds teams by identifying recruiting and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches develops and motivates the shops Team Members by following the Capriottis training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health safety and building relations regarding food preparation serving and building maintenance.
• Prepares all products according to Capriottis specifications using the correct portion quality and product presentation controls.
• Maintains the integrity of Capriottis recipes to ensure a consistent Guest experience at any Capriottis location.
• Responsible for cash management and bank deposits.
• Monitors budgets cost of goods sold labor payroll records and all other financial transactions related to the shop.
• Promotes an environment of salesmanship by encouraging a culture for suggestive-selling and an orientation towards counter service versus cashier mindsets at the register.
• Utilizes effective purchasing inventory receiving and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral written and listening) to foster positive relationships with Team Members Guests vendors and other members of the Capriottis brand.
• Establishes an environment of trust within the shop; including Team Members Guests vendors and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluates results to choose the best solution for problem-solving.

Skills and Knowledge:

• Service Orientation Actively looks for ways to help others.
• Time Management Demonstrates ability to multi-task; can remain hands-on during a busy shift without losing focus on the guest product quality and team performance; organizes plans and prioritizes daily and weekly tasks/projects.
• Computer/Technology Experience in POS systems and proficiency in the use of a computer (e-mail spreadsheets and other documents).

Physical Requirements:

• Ability to withstand work conditions in temperatures of 0F or less and up to 100F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Education/Experience Requirements:

• High school or equivalency required; college coursework or degree preferred.
• Previous supervisory and hospitality industry experience preferred.
• Proven track record of success as a restaurant manager.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities skills or work conditions associated with the job. It is intended to be an accurate reflection of the principal job elements essential for making employment decisions.

Core Focus:

To share our passion one sandwich at a time.

Core Values:

1. Passion Be the Best
2. Family Care about people
3. Integrity Walk the Talk
4. Profitability Everyone Wins
5. Genuineness 100% Real

Required Experience:

Director