General Manager
Lakeland, FL - USA
Job Summary
AtPapa Johns people are always our top priority. Our secret ingredient is YOU!Working with Papa Johns is an opportunity to start a full-time career. You willimprove on the skills you have and well teach you some new ones. We are morethan just a pizza company; were a pizza family.
Summary
Managesand assumes responsibility for all functions of a Papa Johns restaurant toensure high-quality products and customer service are delivered to ensurerestaurant profitability. This is accomplished by being a self-sufficientleader making quality decisions and instilling pride and accountability inteam members. Other responsibilities include the management of operationsincluding the execution of all Company policies procedures programs andsystems. Ensures compliance with all federal state and local laws and ethicalbusiness practices.
Benefits:
Weekly paychecks
Weekly Sales Bonuses
Monthly Profit Bonuses
Flexible Hours
Discount of 50% OFF all carryoutorders
Training and Recognition Programs
Competitive Compensation
Direct Deposit and Debit (Pay) Cards
Benefits*- Medical Dental PaidTime Off
*Benefits vary based off hoursworked and position
EssentialDuties and Responsibilities include the following. Other duties may be assigned.
Provide quality products to our customers by building asystem of quality with team members which ensures each delivered product meetsPapa Johns standards and accurately reflects the customers and promptly respond to all customers concerns or customer feedback share feedback with the team and use feedback toimprove restaurant operations and build brand loyalty. Communicate train andpromote quality standards to team members by utilizing all available tools includingOperations Manual and Team Member Handbook.
Actively recruit customer-focused team members maintainadequate staffing levels according to projected sales properly orient andtrain team members to exceed customer expectations ensure compliance withuniform and appearance standards establish and communicate performanceexpectations and conduct timely and effective performance reviews. Documentperformance issues and take appropriate disciplinary action up to andincluding termination. Effectively coach and develop team members to ensure theentire team is quality and customer-focused; and build an atmosphere ofteamwork energy and fun.
Manage sales goals against budget and prior year byproviding prompt and friendly customer service; building check averages throughteam member training on products and sales execution. Seek additional salesthrough traditional and non-traditional methods by executing creative localrestaurant marketing and creating a positive presence in the community.
Manage profit goals against budget and prior year; ensurefood labor and other controllable costs stay within budget and correctdeviations from the budget by accurately utilizing the PROFIT System. Developand implement appropriate plans to resolve unfavorable trends and enhanceprofits. Execute administrative and cash management duties. Plan and manageadequate inventory levels using the restaurants computerized inventory systemto meet sales demands and minimize loss. Manage companys assets by ensuringthe restaurant is clean fully equipped and all equipment operates properly;ensure restaurant meets safety and security standards at all times; overseepreventative maintenance and repairs when necessary.
PositionQualifications.
Toperform this job successfully an individual must be able to perform eachessential duty satisfactorily. The requirements listed below are representativeof the knowledge skill and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform essential functions.
Competenciesareclassified as the work habits attitudes personal characteristics andbehaviors that reflect how a person accomplishes the duties andresponsibilities of his/her job.
Critical Thinking: Defines and resolves a situation orproblem by analyzing issues involved weighing options and evaluatingalternatives; maintains objective attitude; approaches situations and problemssystematically; uses observation experience reflection and/or reasoning todrive business forward.
Customer Focused: Commits to meeting the needs andexpectations of the organizations internal and external customers; builds andmaintains a customer base; delivers a high level of customer service; searchescontinually for ways to increase customer satisfaction (i.e. customerfeedback).
Developing Team Members: Directs and motivates othersprovides timely and specific feedback changes coaching style to fit individualneeds assesses strengths and development needs of team members and providesopportunities for growth.
Flexibility: Adapts and changes course of action whenappropriate; effectively transitions from task to task; deals well withunresolved situations frequent change delays or unexpected events; maintainsobjectives amidst shifting priorities.
Initiative: Takes action proactively; addresses issues oropportunities without supervision; focuses on desired results andaccomplishments; demonstrates clear purpose enthusiasm and acan-do attitude.
Leading Team Members: Provides clear direction and setspriorities to accomplish desired actions and results; seeks talented andskilled people to build high-performing teams; keeps team members informedensures their needs are met and removes barriers; delegates responsibility andempowers team members to do their jobs.
Managing Execution: Manages multiple projects andeffectively prioritizes tasks responsibilities and goals; uses goals to guideactions and creates detailed action plans; organizes and schedules people andtasks; utilizes resources effectively to meet goals.
FunctionalSkills
Basic accounting including invoice reconciliation debit andcredit review financial statement analysis
Cash management skills
Educationand/or Experience
High school diploma or GED
Stable employment history
Two years successful restaurant management preferred orsupervision experience with salary progression
PhysicalDemands.
Whileperforming the duties of this job the team member is required to use handsrepetitively stand for prolonged periods walk grasp firmly/strongly andsimply/lightly with hands and use fine finger dexterity. The team member isfrequently required to bend over twist reach above shoulder level crouch orstoop kneel repetitively use feet and use head and neck in a twisting orstatic motion and to look up and/or down and lift and/or move up to 50 the team member is required to sit climb balance push and/orpull and lift and/or move over 51 pounds.
WorkEnvironment.
Whileperforming the duties of this job the team member is required to work outdoorsin various temperatures in a noisy environment near moving mechanical partswith dangerous equipment or sharp tools and around fumes odors dust ortoxic chemicals.
AdditionalInformation
Must be 18 years of age or older
Must have reliable transportation
Must be able to work long hours scheduled or unscheduledwhich will include nights weekends and as emergencies arise
Ability to successfully perform the job duties of allpositions in the restaurant
Ability to manage with no supervision
Bilingual in certain markets
Work with phones computers and copiers
Exempt salaried position
OurCore Values:
INTEGRITY: Do the right thing.
GRATITUDE: Be thankful showappreciation and share kindness.
INITIATIVE: Take action to ensure apositive result.
ENTHUSIASM: Positive energy iscontagious. Smile!
ACCOUNTABILITY: Do what you say youwill in all aspects with no surprises.
PERSEVERANCE: Relentlessdetermination despite obstacles or delays in achieving success.
Company Introduction
PapaJohns Pizzais an American pizza restaurant franchise. It is the fourth largest pizzadelivery restaurant chain in the United States with headquarters inJeffersontown Kentucky a suburb of Louisville. Our pizza family is as hungryfor perfection today as we were when we first opened our doors more than 30years ago. And were driven to be the best at making innovative new productsand recipes.
PapaJohns is an equal opportunity employer.
PapaJohns is a federal contractor that participates in the E-Verify program toconfirm employment eligibility for each new team member. We also comply withall Right to Work requirements. Official E-Verify and Right to Work notices areavailable for applicants to review in both English and Spanish.
Required Experience:
Director