General Manager

Ready to build a high-energy career where every day is different Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. Were Southwind the highest-performing 1-800-GOT-JUNK franchise group built onintegrity accountability and investing in people.

Position: General Manager

Location:Grand Rapids MI

Pay Range: $75000- $85000 total compensation

Key Responsibilities:

Leadership and Strategic Planning:

• Provide strategic direction and leadership to the organization in alignment with the companys mission vision and values.
• Develop and implement strategic plans policies and initiatives to drive business growth profitability and sustainability.

Operations Management:

• Oversee day-to-day operations including logistics fleet management scheduling and customer service to ensure operational efficiency and excellence.
• Optimize processes workflows and procedures to improve productivity quality and customer satisfaction.

Team Leadership and Development:

• Train mentor and lead a high-performing team of front line teammates to deliver exceptional results and customer experiences.
• Foster a culture of collaboration accountability continuous learning and professional development within the organization.

Customer Relationship Management:

• Address customer concerns feedback and inquiries in a timely and effective manner.

Compliance and Risk Management:

• Ensure compliance with regulatory requirements safety standards and company policies to mitigate risks and liabilities.

Business Development and Expansion:

• Develop and execute marketing strategies promotional campaigns and sales initiatives to attract and retain customers.

Qualifications:

• Bachelors degree in Business Administration Management or a related field (Masters degree preferred).
• Proven experience in a leadership role preferably in the waste management logistics or service industry.
• Strong business acumen strategic thinking and decision-making skills.
• Demonstrated ability to lead and inspire teams drive results and foster a culture of innovation and continuous improvement.

Why Choose Southwind: At Southwind we empower our team to lead with creativity and impact. Joining Southwind means being part of a company that values integrity collaboration and continuous improvement. Together we strive for excellence and have been recognized for our award-winning culture as Best Places to Work and Fast 50 Company. Join us on our journey to shape the future of home services.

This job description outlines the key responsibilities qualifications and skills required for the General Manager position at Southwind the owners of 1-800-GOT-JUNK. The specific responsibilities and qualifications may vary based on the companys needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity Affirmative Action Veteran-friendly employer.

Southwind encourages team members to lead with innovation and purpose. Were a company built on integrity teamwork and ongoing development. Join us and help redefine home services. Apply Now!