General Manager

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

AsGeneral Manager you will manage a first-of-its-kind intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship business development and operations management. We hope you are up for it!

What Youll Do:

• Manage the on-site daily operations of Vias service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners customers community leaders and local organizations
• Liaise closely with Via senior management and Vias external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes ensure resources are properly allocated and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal state local and company policies procedures and regulations on service operations
• Lead coach and develop an engaged team of drivers fostering a collaborative cohesive and energetic environment.

Who You Are:

• Experienced operations manager with a minimum of 6 years of experience
• You are an independent self-starter you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: youre obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate prioritize and take responsibility
• You are a problem solver; you dont accept the status quo and are always looking for creative solutions
• Experience working in transit a plus
• Successful completion of a drug test criminal background check and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable.
• Base salary range: $110000-$160000
• We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.