General Manager – Conference Center

About the Role

Premier Global Links LLC is seeking an experienced General Manager to oversee daily operations at a conference center in North Andover MA. This leadership position is responsible for service delivery client satisfaction team development financial performance and operational excellence.

The ideal candidate is a people-focused operations leader with experience managing hospitality conference center contract services facilities fitness transportation grounds or similar service operations.

Key Responsibilities

• Lead day-to-day conference center and service operations.
• Manage staffing scheduling resources and operational priorities.
• Recruit train coach mentor and develop employees and supervisors.
• Establish performance expectations and provide ongoing feedback and evaluations.
• Serve as a primary point of contact for clients and build strong professional relationships.
• Manage client expectations and resolve service issues effectively.
• Oversee budgets forecasting expenses and resource allocation.
• Monitor operational KPIs and implement improvements to service quality efficiency and profitability.
• Manage contract-based operations and ensure service commitments are consistently met.
• Develop strategies that support business growth client retention and revenue objectives.
• Collaborate with internal teams and stakeholders to improve operational performance.
• Support hiring employee relations performance management and compensation review processes.
• Lead problem-solving and continuous improvement initiatives.
• Balance daily operational needs with long-term planning and business objectives.

Required Qualifications

• Associate degree Bachelors degree or equivalent professional experience.
• 25 years of management experience.
• 25 years of related service or operations experience.
• Proven experience leading and developing teams in a fast-paced service-driven environment.
• Experience managing contract-based operations in hospitality conference services fitness transportation grounds facilities or a related industry.
• Experience with staffing budgeting forecasting and operational KPIs.
• Strong client service and relationship-management skills.
• Excellent communication organizational problem-solving and decision-making abilities.
• Ability to manage multiple priorities and lead teams toward measurable results.

Preferred Qualifications

• Conference center hospitality hotel or event operations experience.
• Experience managing client contracts and service-level expectations.
• Experience with operational budgets and financial performance.
• Experience leading cross-functional or multi-site teams.
• Background in facilities hospitality food service transportation fitness or specialized contract services.

Compensation & Benefits

• $90000$120000 annual base salary
• Eligible for company incentive plan and variable compensation
• Medical Dental & Vision coverage
• Wellness programs
• 401(k) with matching contributions
• Paid Time Off and company holidays
• Career development opportunities
• Tuition reimbursement
• Relocation support

Additional benefits and employment details will be provided during the hiring process.

Work Environment

This is an on-site leadership position in North Andover Massachusetts. The General Manager will be actively involved in daily operations team leadership client communication and service delivery.

Premier Global Links LLC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race color religion sex national origin age disability veteran status or any other status protected by applicable federal state or local law.