GenAI Trainer & Change Lead

RoadVantage

Job Location:

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

GenAI Trainer & Change Lead

Job Title: GenAI Trainer & Change Lead (Prompt & Library Curator)

Department: Information Technology Department

Location: Austin Texas (Hybrid Remote Monday & Friday In-office TuesdayThursday)

Reports to: Director of IT Works cross-functionally with department leads across the organization (no direct reports)

Role Purpose The GenAI Trainer & Change Lead will accelerate intelligent AI adoption across all departments at Roadvantage by designing and delivering targeted GenAI training driving organizational change and curating a centralized prompt library and knowledge assets. This role exists to translate GenAI capabilities into practical department-specific use cases that deliver measurable efficiency gains smarter decision-making and enhanced service to our agent and dealer partners in the automotive F&I space. Success means every department actively leverages GenAI as a core tool with clear governance high engagement and continuous improvement in how we work.

Key Responsibilities

Design deliver and continuously improve role-specific GenAI training programs (workshops office hours e-learning) that enable non-technical users to achieve immediate productivity gains.
Lead change-management initiatives to drive GenAI adoption including stakeholder engagement resistance mitigation and communication campaigns that achieve measurable uptake across departments.
Curate maintain and govern a centralized prompt library and reusable GenAI asset repository ensuring prompts are version-controlled tested and optimized for accuracy compliance and relevance to F&I workflows.
Partner with department leads to identify prioritize and deploy high-impact use cases (e.g. automated reporting customer communications risk analysis dealer support) and track their business outcomes.
Monitor GenAI usage analytics identify adoption gaps or risks and proactively recommend improvements new tools or process refinements.
Facilitate cross-departmental knowledge sharing and collaborative sessions to surface emerging needs and co-create department-specific GenAI solutions.
Establish and enforce responsible AI usage guidelines data-privacy standards and security protocols in partnership with IT Legal and Compliance.
Measure and report on adoption progress training effectiveness and ROI of GenAI initiatives to the Director of IT and executive leadership.

Required Qualifications & Experience

2 years of hands-on experience in GenAI/AI training prompt engineering or AI adoption/change management roles.
Proven track record leading technology change initiatives that delivered measurable adoption and business impact (references required).
Expertise in prompt engineering and practical application of large language models (ChatGPT Claude Gemini or equivalent) in a business environment.
Demonstrated ability to translate complex AI concepts into clear actionable training for non-technical audiences.
Project management and facilitation skills with experience influencing cross-functional stakeholders without direct authority.
Bachelors degree in Business Education Technology Organizational Development or related field (or equivalent professional experience).

Preferred Qualifications

Experience in automotive fintech insurance or SaaS environments (F&I knowledge is a strong plus).
Familiarity with analytics platforms for usage tracking and ROI measurement.
Prior experience building or managing a centralized knowledge repository or prompt library.

Technical Skills & Competencies

Proficiency with prompt engineering chain-of-thought techniques and RAG (Retrieval-Augmented Generation) principles.
Proficiency with leading GenAI platforms and tools (ChatGPT Enterprise Claude for Work Microsoft Copilot etc.).
Working knowledge of usage analytics basic data visualization (Power BI Tableau or similar) and productivity platform integrations.

Behavioral & Leadership Competencies

Exceptional communicator who can present technical concepts clearly to executives and frontline teams alike.
Collaborative influencer who builds trust and drives consensus across departments.
Analytical and proactive problem-solver who turns data into actionable recommendations.
Continuous learner who stays current with GenAI advancements and eagerly shares new capabilities.
High emotional intelligence and change-leadership presence able to navigate ambiguity manage resistance and maintain momentum.

Success Metrics / Key Performance Indicators

GenAI adoption rate: 75% of departments actively using approved GenAI tools within 12 months measured by active users and session volume.
Prompt library usage and growth: 300% increase in library access and contributions within first 12 months.
Training effectiveness: 85% of participants report they can independently apply learned skills; average satisfaction score 4.5/5.0.
Business impact: Delivery of at least 810 department-specific high-value use cases with documented efficiency or quality improvements.
Engagement & governance: 100% of departments receive quarterly usage reviews and feedback loops; zero high-severity compliance incidents.

What Success Looks Like in the First 90 Days

Complete a comprehensive AI maturity assessment across all departments and deliver a prioritized roadmap of quick-win use cases and training needs.
Launch the initial company-wide GenAI foundational training program and establish the baseline centralized prompt library with 50 high-impact prompts.
Build strong working relationships with every department lead and schedule recurring GenAI office hours.
Implement usage tracking dashboards and deliver the first adoption report to the Director of IT.
Identify and execute at least two quick-win department pilots that demonstrate clear ROI.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Required Experience:

GenAI Trainer & Change LeadJob Title: GenAI Trainer & Change Lead (Prompt & Library Curator)Department: Information Technology DepartmentLocation: Austin Texas (Hybrid Remote Monday & Friday In-office TuesdayThursday)Reports to: Director of IT Works cross-functionally with department leads across ...