Gaming Ambassador- PT

POSITION SUMMARY

The incumbent in this position is responsible for recruiting new memberships for the Players Club increasing rated play and attending to guests needs through direct contact direct mail telemarketing and written correspondence encouraging customer retention and loyalty. This incumbent is also responsible for circulating the casino floor assisting guests with questions and requests.

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Circulate on the casino floor and assist customers with requests and questions.
• Provide excellent customer service and promote Players Club benefits and events.
• Instruct customers on the Players Club point system awarding prizes and proper use of the club card.
• Assist Hosts with Player Development efforts and events.
• Help guests navigate promotions that must be redeemed at a kiosk.
• Work directly with the Sales Force program acknowledging our Emerald Onyx and Titanium guests.
• Promote qualifying offers and perks to guests who do not have a Host by directly calling or emailing.
• Approach and knowledge uncarded guests.  
• Discuss the benefits of the Players Club to any uncarded guests who accumulate a certain point level.
• Help keep the property clean picking up cups/wiping down machines during slow times.
• Build relationships with internal and external guests.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.):

• Must be at least 21 years of age.
• High school diploma or GED.
• One to two years experience in customer service.
• Must have excellent oral and written skills and exceptional customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing spreadsheets database presentation e-mail and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Part-time