Functional Support Analyst

Tri-Force Consulting Services, Inc.

Job Location:

Richmond, VA - USA

Salary: Not Disclosed

Experience Required: 5years

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Name of position: Functional Support Analyst

Location: Richmond VA

Job description

Analyze and triage incidents.

Manage service requests.

Support user acceptance testing.

Maintain support documentation.

Provide user guidance and training assistance.

Coordinate issue resolution across technical teams.

Minimum Qualifications

5 years enterprise application support experience.

Experience supporting Dynamics 365 business users.

Strong documentation and troubleshooting skills.

If you are: bright motivated skilled a difference-maker able to get things done work with minimum direction

enthusiastic a thinker able to juggle and multi-task communicate effectively and lead then

we would like to hear from you. We need exceptionally capable people for this role for our client

so get back to us and tell us why you think you are a fit.

About Us:

Since 2000 Tri-Force Consulting Services () has been an MBE/SDB certified IT Consulting

firm in the Philadelphia region. Tri-Force specializes in IT staffing software development (web and mobile apps)

systems integration data analytics system automation cybersecurity and cloud technology solutions for government

and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity

increasing efficiencies through automation and lowering costs. Our clients benefit from our three distinguishing

core values: integrity diligence and technological excellence.

Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the

Inc. 5000 list of the nations fastest-growing companies.

Required Skills:

Experience in VMware administration Experience in networking systems administration Experience with VmWare products of vSphere vCenter vSan NSX VCF Log Insight Experience with administration of physical and virtual servers Experience with operating systems of Microsoft Redhat and Linux appliances Experience with designing implementing and maintenance of complex systems Experience with systems optimization patch management and lifecycle planning Experience with project management and meeting timeline deliverables Experience with Active Directory DHCP DNS administration Experience with data backup and recovery Ability to communicate effectively orally and in writing Ability to collaborate with peers between teams and stakeholders Responds promptly to technical system and/or emergency issues when contacted outside of scheduled work hours remotely or in person as needed Perform related work as required

Required Education:

Bachlor in computer science or any other related field.

Name of position: Functional Support AnalystLocation: Richmond VAJob descriptionAnalyze and triage incidents. Manage service requests. Support user acceptance testing. Maintain support documentation. Provide user guidance and training assistance. Coordinate issue resolution across technical teams. ...