Full-Time Lead Client Coordinator

Revive at The Group Medical Spa is looking for a Lead Client Coordinator to join our team!

We are seeking a friendly organized detail-oriented and motivated individual to help provide an exceptional client experience while supporting the daily operations of our front desk team.

The Lead Client Coordinator will serve as a working lead performing regular client coordinator responsibilities while helping maintain consistent front desk procedures coordinating daily workflows and assisting the Medical Spa Manager with administrative tasks and projects.

• Greet clients and guests with friendly attentive and professional service
• Answer phones and assist clients with questions about appointments services and products
• Check clients in and out while maintaining accurate invoices and records
• Schedule and confirm appointments and respond to client inquiries through phone email text and client portals
• Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently
• Assist with front desk staff scheduling shift coverage and daily workflow coordination
• Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards
• Help train and orient new front desk team members and identify opportunities for additional training
• Monitor front desk performance workflows and key performance indicators (KPIs) in coordination with the Medical Spa Manager
• Review electronic medical records (EMR) for missing forms consents photos and other required administrative documentation
• Complete assigned administrative chart reviews and coordinate follow-up on outstanding items
• Assist with maintaining consistent EMR processes templates and administrative workflows
• Prepare and maintain reports trackers checklists and other operational documents
• Assist the Medical Spa Manager with administrative projects assigned tasks and process improvements
• Develop knowledge of Revives treatments services and products to help educate clients and support product sales
• Maintain a clean organized and welcoming reception and retail area
• Assist with inventory stocking merchandising product displays events and promotions
• Help resolve client questions or concerns and communicate matters requiring management attention
• Collaborate with providers management and other team members to ensure a seamless client experience
• Maintain client confidentiality and uphold Revives policies and professional standards

• High school diploma or GED
• Previous experience in customer service front desk operations administrative coordination spa beauty or medical office settings
• Strong leadership communication and interpersonal skills
• Excellent organization attention to detail and time-management abilities
• Ability to multitask prioritize responsibilities and follow through on assigned tasks
• Comfortable learning and using EMR systems scheduling software Microsoft Word Excel and other technology
• Ability to support and guide team members while maintaining a positive collaborative work environment
• Dependable proactive and able to work independently on administrative assignments
• Strong problem-solving skills and ability to recognize when issues should be escalated to management
• Commitment to maintaining consistent procedures accurate documentation and excellent client service
• Strong interest in aesthetics skincare wellness or the medical spa industry is a plus

If you enjoy working with people supporting a team staying organized and helping create an exceptional client experience wed love to hear from you!

Join Revive at The Group Medical Spa as our Lead Client Coordinator and help us maintain a welcoming organized and consistent experience for every client.