Full-Time Hub Administration Agent

Who we are:

Would you liketo work for a stable secure and fast-growing airline where you will be stimulated challenged and have the opportunity to develop your career If so read on!Comeandwork with the best of the best at Envoy Airwhere you will join a team committed toprovidingoutstanding service.

We offer:

• Amazingemployee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits(subject to location)

Pay Rate: $18.22/Hr.

How will you make an impact

Responsibilities

Passenger Service Agents work at our hub airports and provide efficient friendly service to all of our customers. Agents promote and sell air travel with American Eagle American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.

A Lead Agentworking in theHub Administration departmenthas a variety of tasks including but not limited to:

• Assisting with processes to ensure operational coverage
• Utilizing Staff Admin; upload schedules and ensureadequate employee coverage
• Scheduling training
• Supporting the implementation of new hire processes
• Completing various administrative duties
• Badging assistance
• Recruiting assistance
• Rotating office duties

Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling manpower utilization as well as maintaining a safe dependable and consistent operation. Maintains supplies inventory control logs. Prepares customer correspondence investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned.

Who are we looking for

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employees control while attempting to influence a favorable impression of American Eagle American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision report to work regularly and on-time and be self-motivated.

Position Requirements

• Minimum age: 18
• High school diploma or GED equivalent
• Possess a valid unexpired and unsuspended state drivers license; some license restrictions may prohibit a candidate from being considered for this role.
• Must be able to work rotating shifts including nights weekends holidays and days off
• Must be able to read write fluently speak and understand the English language
• Due to the scope of work within the operation must be able to read write fluently speak and understand the Spanish language
• Possess the legal right to work in the United States

Position Preferences

• Minimum of one (1) year customer service experience
• Previous experience in a team-lead capacity
• Administrative background
• Above average attendance

Additional Position Details

• This position may be subject to specific uniform and appearance guidelines. As an example tattoos body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
• The Company will pay fifty percent (50%) for the new hire employees first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law.
• Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable.
• Candidates must be able to secure appropriate airport authority and/or US Customs security badges in addition to clearing other airport related requirements if applicable.
• This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities duties expectations and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans.

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