Full-Time Customer Assistant Representative | Valley Stream

Were immediately hiringfor a Customer Assistance Representative! The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a non-airport branch location.

We offer a robust Benefits Package including but not limited to:

• Paid Time Off starting with 5 days upon hire and receiving a total of 12 days your first year plus 6 holidays
• Health Dental Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

The starting rate of pay is $19.00 / hour. Employees have the opportunity to earn yearly merit increases based on performance.

This position is full-time and located at our office in Valley Stream.

The schedule available is:

Sunday: 8:30am-12:30pm

Monday: 7:15am-6:30pm
Tuesday: OFF
Wednesday: OFF
Thursday: 7:15am-6:30pm
Friday: 7:15am-6:30pm
Saturday: 8:30am-1:30pm

• Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Inquire about service satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents fuel services days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must have two years of college and/or customer service experience combined.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted US drivers license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read write and understand English.
• Apart from religious observation must be available to work the following schedule:

  Sunday: 8:30am-12:30pm

  Monday: 7:15am-6:30pm
  Tuesday: OFF
  Wednesday: OFF
  Thursday: 7:15am-6:30pm
  Friday: 7:15am-6:30pm
  Saturday: 8:30am-1:30pm