Full-Time Center Associate

The Center Associate delivers world-class customer service by receiving and processing packages for shipment operating printing and finishing equipment and assisting customers with The UPS Stores products and services.

This is a highly customer-facing position. Associates are expected to identify customer needs recommend appropriate products and services and confidently explain best-value solutions while contributing to store sales and growth.

The ideal candidate has previousretail customer service and/or sales experience strong computer skills a friendly and professional demeanor and a willingness to learn. We are looking for someone who is proactive dependable a fast learner sales-minded and interested in long-term employment and growth with our organization.

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Practices strong listening and communication skills with customers team members and leadership

• Takes ownership of customer needs and provides appropriate solutions

• Identifies opportunities to recommend additional products services upgrades and best-value options

• Uses a consultative sales approach rather than simply processing transactions

• Learns all products services procedures equipment and software quickly

• Takes initiative and completes responsibilities without requiring constant direction

• Follows through on assigned tasks and communicates progress or concerns to management

• Operates equipment software and point-of-sale devices accurately and confidently

• Maintains a clean organized professional and safe working environment

• Supports team members and adapts to changing store and customer needs

• Demonstrates dependable attendance punctuality professionalism and accountability

• Performs other duties as assigned

• High school diploma or GED required

• Previous customer service retail hospitality and/or sales experience preferred

• Experience with upselling cross-selling or recommending products and services preferred

• Strong computer skills including Microsoft Office and Adobe Suites

• Strong verbal written phone spelling and math skills

• Friendly confident professional and comfortable interacting with customers

• Sales-oriented and able to confidently explain the value of products and services

• Fast learner who can retain training and quickly learn new systems and procedures

• Proactive self-motivated and able to work without constant supervision

• Prompt reliable responsible and accountable

• Able to work effectively independently and as part of a team

• Interested in long-term employment and growth within the organization

• Able to lift 50 pounds