Fulfillment Supervisor

Why Work for Saddle Creek

Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.

• Benefits packageincluding medical dental vision HSA and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability

Location: Buena Park CA
Shift:Mon - Fri 6:00 am - 2:30pm

Overview

The Fulfillment Supervisor is responsible for leading a team of associates in a fast-paced multi-client fulfillment operation. This role oversees daily execution across safety productivity quality inventory accuracy order accuracy customer service employee engagement and service-level performance. The ideal candidate will bring hands-on fulfillment experience across multiple business channels including B2C B2B omni-channel fulfillment wholesale retail and e-commerce fulfillment. The Fulfillment Supervisor works closely with site leadership support teams and client-facing partners to ensure operational excellence consistent execution and overall facility success.

What you will do:

• Lead coach and develop a team of 10 - 20 hourly associates in a fast-paced warehouse and fulfillment environment
• Support multiple fulfillment channels including B2C B2B omni-channel fulfillment wholesale retail and e-commerce order profiles
• Oversee daily fulfillment activities including receiving putaway picking packing quality checks staging shipping and returns as assigned
• Partner with internal teams and clients to support supply chain needs fulfillment requirements and service-level expectations
• Drive performance by meeting or exceeding productivity standards order accuracy inventory accuracy shipping deadlines and cost control expectations
• Monitor fulfillment KPIs such as order fill rate pick accuracy inventory accuracy on-time shipment dock-to-stock time units per hour and service-level compliance
• Use WMS/OMS reporting and operational data to identify gaps resolve issues adjust labor and support daily decision-making
• Promote LEAN principles continuous improvement and a culture of accountability teamwork and operational excellence
• Maintain a clean professional and safe work environment while supporting SCLS corporate safety goals
• Communicate expectations priorities performance updates and improvement opportunities clearly and consistently
• Conduct performance discussions annual reviews and associate development conversations as needed

Our ideal candidate will have

• 2 years of leadership experience in warehouse fulfillment distribution logistics or e-commerce operations with a demonstrated ability to lead teams and manage change
• Hands-on experience supporting fulfillment operations for B2C B2B omni-channel fulfillment wholesale retail or multi-client distribution environments
• Strong knowledge of order fulfillment processes including picking packing shipping returns inventory control order accuracy and service-level expectations
• Experience using WMS/OMS systems and operational reporting to manage performance labor planning inventory accuracy customer requirements and daily execution
• Strong communication skills with the ability to collaborate across teams motivate associates and communicate priorities clearly
• Demonstrated problem-solving and decision-making skills with the ability to remove obstacles and drive results
• Ability to thrive in a fast-paced environment while maintaining focus on safety quality productivity and customer service
• Strong organization follow-up and multitasking skills with the flexibility to support changing business needs
• Intermediate proficiency with Microsoft Office and warehouse technology systems

Its not required but it would be even better if you have

• Bachelors Degree in Supply Chain Logistics Operations Management Business or related field
• Lean Six Sigma continuous improvement or process improvement training and experience
• Experience in a 3PL multi-client e-commerce small-parcel retail wholesale or omni-channel fulfillment environment
• Experience with small parcel carriers routing guides compliance requirements labeling ASN/EDI expectations and customer-specific fulfillment requirements
• Supply chain logistics or third-party logistics experience is strongly preferred

SALARY LEVEL

• $70000.00 $76000.00 Salary is commensurate to experience and location.

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Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law.We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster here. View the E-Verify Postinghere.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.