Fulfillment Operations Manager

About Impilo

Impilo is the logistics engine behind remote patient care. We procure kit provision ship and refurbish the connected medical devices that healthcare organizations send to patients at home: blood pressure monitors smartwatches tablets hub kits and more.

Were a growing startup not a legacy distribution center. Our processes are young and improving fast. Weve made a real investment in quality and operational excellence and now we need someone on the floor who can keep that momentum going and lead the team that makes it real.

The Role

Youll run day-to-day warehouse operations across receiving kitting shipping and returns/refurbishment. Youll lead and coach the team own shift plans and daily targets and keep finding better ways to work. This role is for a builder: someone who sees a process that doesnt exist yet or one thats held together with tape and gets excited instead of frustrated.

What Youll Do

Lead the team. Lead coach and develop warehouse associates and shift leads. Run daily huddles set clear expectations give real-time feedback and grow people into bigger roles.

Own shifts and targets. Build and run shift schedules against our labor model. Match staffing to forecast volume across receiving kitting shipping and RMA/refurb and hit throughput accuracy and on-time targets every day.

Drive process improvement. Use Lean and Six Sigma tools (root cause analysis time studies standard work 5S) to cut errors rework and wasted motion. Turn findings into updated SOPs and training.

Partner on quality and compliance. Protect our quality record in a regulated environment (FDA-registered ISO 13485 HIPAA). Partner with Quality on complaints CAPAs PHI incident prevention quarantine and decommission workflows and audit readiness.

Measure what matters. Define track and report the KPIs that matter: units per labor hour order accuracy dock-to-stock on-time ship refurb yield and complaint rate. Share them openly with the team.

Help build whats next. Act as the floors voice in our WMS migration new kit launches device provisioning programs and layout or racking changes. Pilot new workflows time them and scale what works.

Build capability. Own training for your team from onboarding new associates to cross-training them so we can flex across workstreams when volume shifts.

What You Bring

4 years in warehouse fulfillment or distribution operations including at least 2 years leading teams and running shifts.

A track record of improving a process and proving it with data not just running one that already existed.

A coaching mindset. People want to work for you and your team gets better because you lead it.

Comfort with ambiguity and change. You can set priorities without a 200-page playbook and you write the playbook as you go.

Strong with data. Youre comfortable in Excel or Google Sheets and with WMS reports and you can build a simple model to make a case.

Clear written communication. You can write an SOP someone can actually follow.

Nice to Have

Experience in medical device healthcare pharma or other regulated environments (ISO 13485 FDA QSR/cGMP HIPAA GDP).

Kitting light assembly or returns/refurbishment experience.

Experience with a WMS implementation or migration.

Startup or high-growth experience: youve helped scale an operation not just maintain one.

Who Thrives Here

Youd rather fix a broken process than work around it. Youre on the floor not behind a desk. You measure before you change things and after. You treat a complaint as a signal not a nuisance. You want to build the operation and youre energized not overwhelmed by how much there is to build.

What We Offer

Employer contribution towards medical plan premiums.

Dental/Vision/401k

Commuter Benefits

Real ownership and a direct line to leadership. Your improvements ship in weeks not fiscal years.

Room to grow with the company as we add sites programs and capabilities.