Fulfillment Operations, Logistics & File Room Operations Vice President

Job Title Fulfillment Operations Logistics & File Room Operations

Corporate Title Vice President

Location Santa Ana CA

Overview

As Vice President Fulfillment Operations Logistics & File Room Operations within Document Custody Operations you will lead the Banks physical mortgage document and collateral management environment with a focus on strategy governance execution and continuous improvement. You will oversee end-to-end fulfillment and file room activities including mail intake collateral receipt inventory management RFID administration file retrieval interfiling vault operations safekeeping shipping support inter-facility transfers and warehouse this senior leadership role you will be accountable for custody integrity inventory accuracy regulatory compliance operational efficiency employee development and risk management across physical records and collateral storage environments. You will work closely with Operations Client Services Technology Quality Assurance Regulatory Compliance Security Risk Management and Executive Leadership to help ensure physical collateral assets remain secure accessible accurately controlled and audit-ready throughout their lifecycle.

What We Offer You

• A diverse and inclusive environment that embraces change innovation and collaboration

• A hybrid working model allowing for in-office / work from home flexibility generous vacation personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits

• Educational resources matching gift and volunteer programs

What Youll Do

• Provide executive oversight of File Room and fulfillment operations including strategic direction operating procedures performance standards workforce planning capacity forecasting facility utilization storage optimization inventory planning and operational excellence initiatives

• Direct inbound mail and collateral receipt operations ensuring proper intake logging identification tagging onboarding chain-of-custody accountability service level monitoring backlog management and timely inventory placement for all received collateral

• Maintain custody and location accuracy across the physical collateral inventory by overseeing periodic certifications reconciliations location audits exception management inventory governance standards and reconciliation controls

• Own RFID strategy governance implementation and ongoing administration including tagging scanning tracking reconciliation controls warehouse modernization technology adoption automation and partnership with technology teams on warehouse management system and workflow solutions

• Oversee vault operations and physical safekeeping environments including security standards access controls visitor protocols asset verification audit readiness business continuity disaster recovery and contingency planning for physical records preservation

• Direct file retrieval file pull refile and interfiling functions while maintaining strict collateral movement controls service level performance productivity reporting retrieval exception reduction customer satisfaction and compliance with internal policies investor requirements agency standards regulatory expectations audits examinations client reviews regulatory inspections KODs workflow documentation and remediation efforts

How Youll Lead

• Lead warehouse logistics inter-facility transfers large-scale inventory relocation projects transportation coordination storage optimization facility consolidations warehouse expansions remediation projects operational migrations and chain-of-custody controls for all movement activity

• Develop dashboards KPI reporting KRI monitoring and performance scorecards to evaluate inventory accuracy retrieval performance productivity capacity utilization operational risk indicators audit outcomes and strategic recommendations

• Support the continuous development of a seamless multi-site warehouse and file room organization by establishing workforce planning succession planning talent development coaching performance management productivity discipline risk awareness customer service and a culture of continuous improvement

Skills Youll Need

• Bachelors degree in Business Administration Operations Management Supply Chain Management Logistics Finance Information Management or a related field preferred; equivalent combinations of education and relevant professional experience may be considered in lieu of a degree

• Extensive experience in operations warehouse management logistics inventory management records management document custody collateral management banking operations or a related operational environment including at Relevant experience leading large operational teams multi-site operations and complex warehouse or physical records environments

• Proven experience managing large-scale inventory control programs warehouse governance frameworks chain-of-custody controls physical safekeeping requirements and operational risk management programs

• Experience implementing RFID inventory management systems warehouse management systems workflow automation tools process automation technologies dashboards and operational analytics

• Demonstrated ability to support audits regulatory examinations client reviews operational risk assessments corrective action plans and audit-defensible documentation while leading organizational transformation operational improvement strategic initiatives workforce planning vendor coordination project execution and cross-functional stakeholder management

• Proven ability to leverage AI tools to enhance productivity optimize workflows to solve business problems while applying critical judgment to ensure responsible and ethical use of data and AI outputs

Skills That Will Help You Excel

• Masters degree in Business Administration Operations Management Supply Chain Management Logistics Finance Information Management or a related discipline; Lean Six Sigma PMP APICS CSCP CPIM or equivalent professional certification

• Industry experience in financial services mortgage banking document custody operations banking operations records management information governance asset custody services secure storage operations logistics or distribution operations

• Strong knowledge of warehouse fulfillment operations management logistics and supply chain leadership inventory control and reconciliation facility operations management operational risk management and continuous improvement methodologies

• Technical proficiency with RFID technologies warehouse management systems inventory control systems records management platforms operational reporting analytics Microsoft Office and data visualization tools

• Executive communication strategic planning change management organizational development cross-functional collaboration financial acumen vendor management process optimization regulatory compliance capacity planning KPI-driven performance management and comfort working across warehouse vault multi-location vendor regulatory client business continuity or disaster recovery environments

Expectations

It is the Banks expectation that employees hired into this role will work in the Santa Ana CA office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in California is $107500 to $ salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Banks Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.