Fulfillment Operations Department Supervisor

What You Will Do
Lead coach and develop Fulfillment Associates and Team Leads to drive performance efficiency and customer service.
Oversee staffing workload and order flow to ensure Pickup Curbside Install Gig and Delivery orders are completed on time and accurately.
Monitor and achieve operational KPIs including SIMS accuracy shrink reduction safety and compliance.
Resolve escalated customer issues and operational challenges quickly and effectively.
Conduct daily safety walks maintain hazard-free staging areas and ensure equipment is operated safely and in compliance.
Participate in picking staging and fulfilling activities as needed.
Operate and maintain certification for powered equipment (Forklift Order Picker Narrow Aisle Reach Truck) and follow all safety requirements.
Serve as Manager-on-Duty (MOD) when assigned providing store-wide leadership and ensuring service standards are met.
Powered Equipment Certification: Counterbalance Forklift Order Picker and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Minimum Qualifications
High School diploma or GED and 3-5 Years of retail operations or fulfillment experience
1-2 Years Strong leadership and team development skills with experience coaching and training associates.
1-2 Years Excellent problem-solving and decision-making abilities.
1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
1-2 Years Ability to manage multiple priorities in a fast-paced high-volume environment.
Operate tools and power equipment at heights 20 feet (ladders stairs forklift order picker etc.)
Ability to walk and stand continuously throughout all areas of a store 15k steps daily.
Basic skills to use technology such as smartphone and other general computer equipment.
Ability to look listen and to communicate verbally with others.
Forklift Certification Obtaining certification for Counterbalance Forklift Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience
1-2 Years Working knowledge of fulfillment systems inventory processes and safety compliance standards.

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About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.