Fulfillment Department Supervisor

What You Will Do
Lead coach and develop Fulfillment Associates and Team Leads to drive performance efficiency and customer service.
Oversee staffing workload and order flow to ensure Pickup Curbside Install Gig and Delivery orders are completed on time and accurately.
Monitor and achieve operational KPIs including SIMS accuracy shrink reduction safety and compliance.
Resolve escalated customer issues and operational challenges quickly and effectively.
Conduct daily safety walks maintain hazard-free staging areas and ensure equipment is operated safely and in compliance.
Participate in picking staging and fulfilling activities as needed.
Operate and maintain certification for powered equipment (Forklift Order Picker Narrow Aisle Reach Truck) and follow all safety requirements.
Serve as Manager-on-Duty (MOD) when assigned providing store-wide leadership and ensuring service standards are met.
Powered Equipment Certification: Counterbalance Forklift Order Picker and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Minimum Qualifications
High School diploma or GED and 3-5 Years of retail operations or fulfillment experience
1-2 Years Strong leadership and team development skills with experience coaching and training associates.
1-2 Years Excellent problem-solving and decision-making abilities.
1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
1-2 Years Ability to manage multiple priorities in a fast-paced high-volume environment.
Operate tools and power equipment at heights 20 feet (ladders stairs forklift order picker etc.)
Ability to walk and stand continuously throughout all areas of a store 15k steps daily.
Basic skills to use technology such as smartphone and other general computer equipment.
Ability to look listen and to communicate verbally with others.
Forklift Certification Obtaining certification for Counterbalance Forklift Narrow Aisle Reach Truck and Order Picker is required for this role.

Preferred Work Experience
1-2 Years Working knowledge of fulfillment systems inventory processes and safety compliance standards.

Starting rate of pay may vary based on factors including but not limited to position offered location education training and/or experience. For information regarding our benefit programs and eligibility please visit

Associate Benefits (

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates tailored for many different lifestyles. Our benefits range from health vision and dental insurance to paid vacation tuition assistance and parental and family-building benefits. Plus we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

• Health Dental and Vision insurance

• Life and Disability insurance

• Paid time off based on role tenure and locality including vacation holidays sick and volunteer time

• Flexible spending and health savings accounts

• 401(k) Retirement account with company match

• Employee Assistance Program with concierge work/life services and no-cost counseling for all kinds of needs

• Education support programs including tuition assistance and trade skills scholarships

• Business Travel Accident insurance

• Maternity and Parental leave

• Adoption assistance

• Lowes Associate Discount and broad discount platform

• Other discretionary benefits (based on eligibility) include annual bonuses enrollment in Lowes Employee Stock Purchase Plan and/or deferred compensation plan and grant awards

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540branches and 120distribution centers. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.