Fulfillment Center General Manager

The Fulfillment Center General Manager (GM) is responsible for overseeing all aspects of daily operations within the fulfillment center ensuring the safe efficient and cost-effective execution of inbound and outbound functions. This role leads a team of managers and supervisors and is accountable for achieving performance targets related to safety quality productivity staffing and customer service.

The GM will implement and enforce company policies and procedures develop strategic labor and production plans monitor key performance indicators (KPIs) and drive continuous improvement initiatives. The role requires strong leadership operational expertise and the ability to foster a high-performance culture aligned with the organizations mission and values. This position reports directly to the Vice President of Fulfillment and serves as a key liaison between corporate leadership and fulfillment center operations.

Compensation for this position is $85000 - $110000 annually with eligibility for an EBITDA bonus.

Our Next GM Will:

Promote a Safety-First work environment in all we do:

• Protecting people from harm is the most critical priority before anything else like speed convenience profit or even completing a task. Always remind the team to consider safety before taking action.

Build a Culture That Fuels Passion

• Motivate and support the Fulfillment Center to build strong bench strength create succession plans and foster a high-morale high-performance culture.

Lead & Develop Leaders

• Inspire and grow your team of managers coaching them to aim for the Podium in every aspect of daily operations.

Build a Culture That Fuels Passion

• Motivate and support the Fulfillment Center to build strong bench strength create succession plans and foster a high-morale high-performance culture.

Keep It Real

• Drive transparent communication through weekly team meetings 1:1s and all-hands sessions. Be honest clear and present.

Own the Metrics

• Take full accountability for meeting and exceeding KPIs including accuracy on-time performance and productivity. Provide real-time feedback with a team-first approach.

Staff Strategically Ride Smoothly

• Build innovative staffing plans that flex with daily weekly and seasonal demand. Take risks but wear a helmet.

Data-Driven Decision Making

• Develop track and analyze reporting on units per hour cost per unit and individual and departmental productivity. Use the numbers to fuel performance.

Optimize Labor with Precision

• Adjust staffing levels in real time to stay within Annual Operating Plan targets and pivot to frequently changing business needs.

Be in the Trenches

• Provide daily hands-on oversight of the fulfillment team including training coaching mentoring planning and scheduling and conducting meaningful fact-driven performance reviews.

Outbound Excellence

• Lead all aspects of outbound fulfillment. Ensure customer orders are picked packed and shipped efficiently precisely and with pride consistently exceeding expectations.

Inbound Efficiency:

• Manage inbound operations to ensure product is received processed and put away quickly maintaining less than a one-week backlog.

Flex Like a Pro:

• Build a strong relationship with our flexible workforce provider to ensure peak coverage and long-term support.

People First Always:

• Collaborate with managers on all labor including safety operational security employee relations planning and scheduling training and more.

Budget Boss:

• Manage and monitor all aspects of your building budget working closely with the Vice President of Distribution to ensure every dollar supports the mission and optimizes 4-wall costs.

Qualifications :

Our Next GM Has:

• Experience in retail and e-commerce supply chain management and optimization
• 7 years of progressive experience in supply chain or operations with at least 3 years in a leadership role.
• Strong supply chain principles procurement logistics and inventory management knowledge.
• Excellent analytical organizational and problem-solving skills.
• Familiarity with global supply chain practices and regulations.

• Proven Leadership at Scale
  • Direct and indirect management of 200 team members including leadership of multiple managers and supervisors across numerous shifts
  • Demonstrated success in leading large teams through high-volume high-pressure environments

• Exceptional People Skills

  • Clear and concise communication motivation coaching and mentoring collaboration and training aptitude

  • Ability to adapt and overcome in a dynamic competitive and ever-evolving fulfillment environment

  • Operate effectively in a team-based work environment

• Analytical & Process-Driven

  • Aptitude in assessing operational conditions identifying improvement opportunities troubleshooting root causes developing corrective actions and executing plans that increase safety efficiency and profitability

  • Metrics-obsessed and outcome-oriented with a proven track record of meeting and exceeding performance goals
     

• Tech-Savvy & Data-Literate

  • 5 years hands-on experience in WMS or ERP operating systems

  • Advanced proficiency in Microsoft Excel Word and PowerPoint

  • Strong digital fluency to support data-driven decisions and optimize workflows
     

• Agility in a Fast-Paced World

  • Comfortable working independently and collaboratively in a high-growth constantly evolving environment

  • Thrives in ambiguity and adapts quickly to shifting priorities and challenges
     

• Critical Thinking & Problem Solving

  • Excellent judgment with the ability to think strategically troubleshoot on the fly and prioritize under pressure

  • Strong written and verbal communication skills to influence at every level
     

• Customer Obsessed

  • Committed to providing an exceptional customer experience with a service mindset at every operational touchpoint
     

• Intangible but Essential

  • Hustle. Passion. Drive

  • Check the ego at the door

  • Receptiveness to change

  • A relentless pursuit of excellence and a deep commitment to Comotos mission

Additional Information :

Work Schedule:

Must be available to work outside standard business hours and be on-call seven days a week. The schedule will vary periodically per operational needs; flexibility and responsiveness are essential.

Adaptability:

Ability to lift and move items weighing up to 49 pounds. Regular physical activity is required including bending lifting stretching and reaching above the head and below the waist. Must be comfortable working in environments with variable noise levels lighting conditions and temperature fluctuations. Must safely access all facility areas including ascending/descending ladders stairs and gangways. Ability to stand and walk for 10 to 12 hours daily and cover distances up to a quarter mile typical of our fulfillment center layout.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time