FSS Specialist

APPLICATIONS SHOULD BE FORWARDED TO:

Springfield Housing Authority

Department of Human Resources

200 N. 11^th Street

Springfield IL 62703

Via e-mail: or fax:

Pay and benefits information and employment applications are available on the SHA Website: and by clicking on the link:

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Posting Dates: 9/18/2026 - 9/28/2026

This position will remain open until filled

The Springfield Housing Authority is an Equal Opportunity Employer

Position Summary: The incumbent assists participants in meeting their goals to become self-sufficient by developing a plan of action; matching services and providers; advising participants on compliance with applicable SHA programs; preparing FSS reports; and maintaining positive working relationships with providers.

ESSENTIAL FUNCTIONS:

1. Enrolls participants in the FSS Program and assists application for services and programs associated with their action plan.

2. Develops a plan of action for each participant; matches services and provider.

3. Advises participants in program regarding compliance with Pubic Housing or HCV Program rules and regulations.

4. Works with supervisor on conducting recruitment activities tracking results of program action plan service provider program coordinating committees and Resident Councils.

5. Interviews FSS candidates to determine service needs provide linkages to specific services designed to assist the family in achieving self-sufficiency.

6. Develops a detailed service plan outlining specific services (i.e. employment training education and counseling) timeframes and goals for achieving self-sufficiency.

7. Establishes and maintains regular meetings with participating families to monitor progress towards completing the Individual Action Plan.

8. Prepares monthly accountability reports of participants goals and achievements.

9. Coordinates escrow payments with the Director of Self-Sufficiency Programs monthly upon participant program completion.

10. Develops strong working relationships with various service providers inclusive of but not limited to educational banking and human service organizations to ensure effective referral of FSS participants and associated follow-up.

11. Works with SHA Administration Public Housing and HCV program staff and Resident Councils to coordinate and improve delivery of services for the benefit of Family Self Sufficiency participants.

12. Coordinate and participate in Program workshops.

13. Ensures compliance with all applicable policies and procedures of the Springfield Housing Authority.

14. Maintains regular and reliable attendance.

15. Contributes to team efforts by performing other duties and responsibilities as required or assigned.

education and experience:

Associates Degree in social services; and two (2) years of experience in social or community services case management or related field; or any equivalent combination of training and work experience that provides the necessary knowledge skills and abilities.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of Family Self-Sufficiency Public Housing HCV and various other community programs policies and procedures.
  
  
• Knowledge and understanding of social and economic problems and special needs faced by lower income families.
  
  
• Knowledge of occupational hazards and applicable precautionary measures.
  
  
• Skill in caseload management; planning monitoring and following-up as necessary.
  
  
• Skill in the proficient use of office equipment computers and software;
  
  
• Skill in typing 40 WPM with accuracy
  
  
• Skill in maintaining accurate and complete complex records and generate computerized FSS reports.
  
  
• Ability to maintain a valid Illinois drivers license and be an insurable SHA driver.
  
  
• Ability to work independently in an organized thorough detailed accurate and efficient manner.
  
  
• Ability to communicate (oral and written) and interact with diverse individuals (public outside agencies/vendors and co-workers) in a courteous confidential effective positive professional and ethical manner.
  
  
• Ability to travel periodically.

Required Experience:

IC