Front Office Supervisor

As the Front Office Supervisor you will support the daily operations of the front desk ensuring exceptional service and smooth check-in/check-out experiences. Youll assist in training and guiding front desk staff handle guest concerns and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Front Office Supervisor:

POSITION PURPOSE: Primary duty is to make confirm and cancel reservations for guests in a pleasant professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and checkout of guests. This service should be conducive to an overall positive lodging experience. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions. Keeps records of room availability rates etc. Makes confirms and cancels reservations usually over telephone fax or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes. Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.

SPECIFIC JOB KNOWLEDGE SKILLS AND ABILITIES:

To perform this job successfully an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability

required. Reasonable accommodation may be made to enable individuals with disabilities to perform

the essential functions.

Ability to read and interpret documents such as safety rules operating and maintenance

instructions and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to work with mathematical concepts such as probability and statistical inference and

fundamentals of planes solid geometry and trigonometry. Ability to apply concepts such as

fractions percentages ratios and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of instructions furnished

in written oral diagram or schedule form.

Reservations:

POSITION PURPOSE: Primary duty is to make confirm and cancel reservations for guests in a pleasant professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and checkout of guests. This service should be conducive to an overall positive lodging experience. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions. Keeps records of room availability rates etc. Makes confirms and cancels reservations usually over telephone fax or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes. Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.

Valet

POSITION PURPOSE:Drive park and retrieve guest/visitor vehicles as they arrive and depart from the hotel courteously safely and efficiently according to the hotels standards.

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints ensuring guest satisfaction.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas.
• Maintain knowledge of:

1. scheduleddaily activities.

1. dailyarrivals/departures house count.

1. featuresand services provided by the hotel.

1. hoursof operation of each outlet.

1. parkingfacilities layout hours of operation prices and procedures.

Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.

To perform this job successfully an individual must be able to perform each essentialdutysatisfactorily. The requirements listed below are representative of the knowledge skill and/or abilityrequired. Reasonable accommodation may be made to enable individuals with disabilities to performthe essential functions.

• ValidTexas drivers license.
• Excellent driving record

• You will be the welcoming face of our hotel ensuring guests have a seamless and enjoyable experience.
• Your daily tasks will include supervising front desk agents managing guest reservations and addressing guest concerns.
• You will report to the Front Office Manager.
• A career as a front office supervisor can lead to various management positions within the hotel industry such as front office manager director of rooms or even hotel operations manager.

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience

• Eligible to work in the United States
• Ability to read write and communicate effectively in English
• Ability to sit stand bend kneel and lift as requiredwith or without reasonable accommodations
• Availability to work a flexible schedule including evenings weekends and holidays if needed
• A warm professional demeanor that reflects HVMGs Culture of Excellence
  
  

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
  
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical dental and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey This is the best management company Ive ever worked for. They walk the talk from the corporate office to the field.

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny and if our executives are any indication todays dishwasher can be tomorrows Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal state or local laws. This policy governs all aspects of employment including selection job assignment compensation promotion discipline termination and access to benefits and training.