Front Office Supervisor

The Front Office Supervisor in partnership with the Practice Manager oversees the successful daily functioning of front office operations. This role supervises and develops Patient Access staff supports excellent patient care and customer service coordinates front desk workflow and staffing communicates revenue cycle information and process changes and serves as a working supervisor who can successfully perform Patient Access Specialist duties.

Essential Functions

• Oversee the successful functioning of the front desk in alignment with Medical Home goals and organizational standards.
• Successfully perform the duties of a Patient Access Specialist including answering telephones professionally scheduling patient appointments routing messages appropriately verifying demographics creating new accounts verifying insurance eligibility greeting and checking in patients notifying clinical staff of patient arrival collecting and recording copayments and outstanding balances and balancing the cash drawer daily.
• Coordinate the front desk schedule and adjust staffing as needed to support patient flow and daily operations.
• Communicate regularly with the Practice Manager and providers regarding staffing status workflow concerns patient flow and operational needs.
• Review and approve timecards for front office partnership with the Practice Manager review and determine the status of time off requests.
• Delegate workload direct staff and provide ongoing feedback on individual and team performance.
• Train mentor and support new and existing Patient Access Specialists and other front office staff.
• In conjunction with the Practice Manager prepare and deliver performance coaching corrective action performance improvement plans and employee evaluations.
• Maintain documentation related to employee coaching corrective action performance evaluations and training activities in accordance with organizational policies.
• Collaborate with the Practice Manager to complete ongoing quality measures and support site-specific and clinic-wide initiatives.
• Identify and participate in process improvement and workflow efficiencies; understand and implement immediate steps to correct workflow concerns.
• Function as a liaison between Revenue Cycle and the clinic including communicating revenue cycle information updates and workflow changes to front office staff.
• Facilitate front office team meetings create agendas compile meeting minutes and communicate operational updates and workflow changes.
• Maintain confidentiality of sensitive employee and patient information at all times.
• Display high standards of office conduct and model excellent professional behavior patient relations and customer service.
• Provide supervisory coverage when the Practice Manager is out of the office.
• Successfully work in a fast-paced changing environment with effective time management and the ability to multitask and prioritize workload.
• Punctual regular timely and dependable attendance. Review and approve timecardat the end of each pay period.

Metropolitan Pediatrics participates in E-Verify to confirm employees eligibility to work in the U.S.

• High school education or equivalent required.
• Minimum of 3 years of experience in health care patient access medical office or customer service setting preferred.
• Prior supervisor or lead work experience required; minimum of 2-3 years preferred.
• Experience with EMR required preferably Epic.
• Experience with front office workflows scheduling insurance verification registration and patient financial processes preferred.
• Bachelors degree in a relevant field preferred.