Front Office Representative Royal Palm Beach
Job Location:
Royal Palm Beach, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Center for Bone & Joint Surgeryof the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the bodys musculoskeletal system. Our locations feature a staff of highly trainedorthopedic surgeons each with a specific area of expertise.
Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray on-site MRI on-site physical therapy and aquatic therapy.
As Center for Bone & Joint Surgery of the Palm Beaches continues to grow we are looking for a Front Office Representative. Please see below for the functions and requirements for this position.
KEY RESPONSIBILITES
- Greet and acknowledge patients promptly and professionally; update appointment status in CPS to notify Medical Assistants (MAs) and Providers of patient arrival
- Assist patients with completing medical history and registration forms; ensure accuracy and update records as needed
- Collect and verify complete demographic insurance and guarantor information; ensure all required forms consents and financial agreements are properly completed and signed
- Confirm that required authorizations and referrals are obtained and attached to appointments for the date of service (DOS)
- Collect co-payments co-insurance and outstanding balances at time of service
- Educate patients regarding financial responsibilities; escalate complex billing and insurance questions to the Site Billing Specialist
- Evaluate patient financial status and establish payment plans within authorized guidelines
- Perform accurate insurance verification and interpret benefits; communicate any coverage issues to patients family members physicians and/or leadership
- Scan and upload all required patient documentation including ID insurance cards referrals and forms
- Schedule follow-up appointments and coordinate referrals/authorizations with primary care providers (PCP) as needed via CPS
- Maintain working knowledge of accepted insurance plans
- Notify patients of provider delays and maintain clear communication in the lobby
- Maintain accurate and secure cash drawer; perform daily reconciliation and batch closing
- Ensure patient confidentiality in accordance with HIPAA guidelines
- Maintain a clean organized and professional front office environment
- Follow all Front Office Standard Operating Procedures (SOPs)
- Demonstrate ongoing competency and knowledge of insurance processes and requirements
- High school diploma GED or equivalent experience preferred
- Minimum of one (1) year of patient registration experience in a medical office or healthcare setting required
- Experience with insurance verification medical terminology and scheduling systems preferred
- Previous experience collecting patient payments is a plus
- Knowledge of insurance rules and regulations including eligibility benefits and referral requirements
- Understanding of medical terminology and HIPAA compliance
- Proficiency with Windows-based computer systems
- Strong customer service and communication skills
- Ability to build effective working relationships with patients providers and team members
- Bilingual (English/Spanish) strongly preferred
- Excellent interpersonal and customer service skills
- Ability to communicate effectively with patients including those who may be upset or frustrated
- Strong attention to detail and organizational skills
- Compassion empathy and active listening in patient interactions
- Ability to maintain strict patient confidentiality
- Commitment to professionalism accuracy and efficiency in a fast-paced healthcare environment
- Adherence to HOPCo & Center for Bone & Joint Surgery Code of conduct and culture
- Normal office environment.
PHYSICAL/MENTAL DEMANDS:
Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.
At Center for Bone & Joint Surgery we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan with company match
- Employee Assistance Program that is available 24/7 to provide support
- Paid Time Off
- Paid Holidays
- Mileage reimbursement
- and more...
#CBJ
Required Experience:
Unclear Seniority
About Company
The recognized leader in comprehensive musculoskeletal care delivery, practice management and value-based orthopedic care.
