Front Office Manager

The Front Office Manager is responsible for the management of all aspects of the Front Desk functions. This position will work shifts at the Front Desk and run the day-to-day operations to oversee guest service resolve guest concerns and train Front Desk Agents.

Essential Functions

• Work shifts at the Front Desk overseeing all guest service needs.
• Work alongside Front Desk Agents to cover shifts and/or breaks.
• New hire and ongoing guest service training for all Front Desk Agents.
• Welcome and register guests expeditiously provide information to guests as needed obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
• Check departing guests out of the hotel as per hotel procedures.
• Adhere to policies regarding handling of employees cash bank.
• Reconcile all charges and cash received during shift.
• Promote Rewards Program to guests.
• Process mail messages faxes and packages.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
• Process timecards and payroll as required.
• Ensure all associates are safety conscious and trained in safe work practices.
• Follow 4 Keys service standards standard operation procedures and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Job Requirements

• Understand the mission vision and goals of the hotel.
• Hilton PEP experience is strongly preferred.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication follow up and organizational
• Must have the ability to push pull bend squat and lift on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up.
• Be a clear thinker remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
• Must be able to understand guests service needs
• Maintain confidentiality of guest information and pertinent hotel data.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Will be required to cover shifts for call-offs including overnight shifts.
• Scheduling includes holidays nights and weekends depending on hotel events and functions.

Pay: The annual salary for this position is $72500 plus incentive eligibility based on performance.

Physical Requirements & Working Conditions:

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract express implied or otherwise and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.

Required Experience:

IC