Front Office Lead I Camarillo

Front Lead I

Pay Range: $28$32/hour

Patient Experience

Fill Schedule

Daily Housekeeping

Leadership

• Lead daily front-office operations including phones check-in/checkout scheduling patient flow and patient experience.

• Present treatment plans discuss estimated patient costs and financing options and drive scheduling of recommended treatment.

• Own recall reactivation unscheduled treatment cancellations no-shows and same-day schedule openings.

• Monitor patient balances and collections and ensure consistent payment and collection workflows.

• Review schedules and patient records for outstanding treatment balances forms and scheduling opportunities.

• Ensure lab cases patient follow-ups reviews forms mail and recurring front-office responsibilities are completed.

• Maintain and reinforce HIPAA OSHA attendance dress code name-badge and other Company policies and standards.

• Support office marketing events recruiting referrals and other operational initiatives.

Additional Front Office Lead I Responsibilities

• Provide daily leadership and direction to Receptionist IIII team members and assign responsibilities based on office needs.

• Train and coach Receptionist IIII team members on front-office workflows patient communication scheduling collections treatment presentation and Company standards.

• Hold Receptionist IIII team members accountable for completing assigned responsibilities accurately and on time.

• Monitor front-office KPIs patient reviews lab cases follow-up lists and recurring responsibilities and address execution gaps.

• Identify missed or incomplete responsibilities ensure they are corrected and coach team members to prevent recurrence.

• Resolve patient concerns and routine front-office operational issues and escalate significant clinical HR compliance or financial matters to the appropriate regional or Company leader.

• Drive achievement of office production collections reappointment scheduling treatment-conversion and patient-experience goals.

• Own completion of front-office exception reports ensure identified exceptions are corrected and address recurring trends or unresolved issues.