Front Office Assistant Manager, NF-03

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES:

Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations. Conducts reviews of guest comments surveys and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction. Monitors labor and other expenses; presents analysis to the Front Office operating policies programs and procedures for the department and submits them to the Manager for approval. Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints. Insures compliance with policies and procedures; provides for adequate internal controls inventory management and accountability for property and funds. Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel a full range of supervisor duties including developing evaluating and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections. Conducts performance appraisals and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs. Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed conducted and evaluated on an ongoing basis. Recommends employee development and training programs work schedules etc. Conducts skill level training.

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Must be available to work Nights Weekends and Holidays.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3 para.2 to include a Tier 1 background investigation.
• Ability to communicate verbally and in writing using the English Language in a clear concise and grammatically correct manner.

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN SERIES GRADE TO AND FROM DATES AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.

Progressively responsible experience including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent be adaptable to new assignments and to changes in instructions work methods work situations and staff.