Front Office Assistant Manager

Omni Hilton Head Oceanfront Resort is seeking a dynamic service-oriented Assistant Front Office Manager to support the daily operations of the Front Office while delivering exceptional guest experiences consistent with Omni Hotels & Resorts culture of genuine hospitality. This leader will oversee front desk operations mentor associates ensure service excellence and help drive departmental financial and operational ideal candidate is passionate about luxury hospitality thrives in a fast-paced resort environment and is committed to developing associates while creating memorable guest ResponsibilitiesAssist in managing the daily operations of the Front Desk Guest Services PBX and Front Office coach and motivate front office associates to deliver exceptional guest compliance with Omni Hotels & Resorts service standards policies and guest concerns professionally and proactively to ensure complete guest guest arrival and departure processes to maximize efficiency and personalized with scheduling payroll review performance evaluations coaching and disciplinary new associates and support ongoing development daily stand-up meetings and communicate important operational with Housekeeping Engineering Food & Beverage Sales and Reservations to ensure seamless guest room inventory upgrades VIP arrivals and special revenue optimization by managing room assignments upsell opportunities and occupancy reports guest feedback and operational metrics to identify opportunities for compliance with cash handling procedures safety standards and company as Manager on Duty as 2 years of Front Office supervisory experience in a hotel or resort luxury or full-service resort experience leadership communication and problem-solving with Opera PMS to remain calm and make sound decisions in a fast-paced organizational and time-management schedule including evenings weekends and degree in Hospitality Management preferred or equivalent work Skills & AbilitiesExceptional guest service and interpersonal to coach and develop high-performing conflict resolution and decision-making awareness including labor management and departmental verbal and written with Microsoft Office and hotel management RequirementsAbility to stand and walk for extended lift up to 25 to work in a fast-paced environment while maintaining Join Omni Hilton Head Oceanfront ResortAt Omni Hotels & Resorts associates are our most valuable asset. We are committed to fostering a culture where associates are empowered to grow succeed and create lasting memories for our Associate Perks & BenefitsCompetitive salaryMedical Dental and Vision InsuranceCompany-paid Life Insurance401(k) with company matchPaid Time Off and Paid HolidaysTuition Assistance and professional development opportunitiesComplimentary associate meals during scheduled shiftsComplimentary uniforms and laundering (where applicable)Employee Assistance Program (EAP)Wellness initiatives and associate recognition programsCareer advancement opportunities within Omni Hotels & Resorts nationwideOmni Select Guest Associate Room Rate Program Enjoy discounted room rates at participating Omni Hotels & Resorts across the country for you and eligible family discounts on dining retail golf spa services and other resort amenities where available.A supportive inclusive workplace focused on teamwork service excellence and professional CultureAt Omni Hilton Head Oceanfront Resort we believe in creating authentic guest experiences through teamwork respect and genuine hospitality. We are looking for leaders who inspire others embrace continuous improvement and exemplify Omnis commitment to exceeding guest expectations every day.