Front Desk, Urgent Care
Job Location:
Woburn, MA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality low-cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.Urgent care sometimes known as walk-in care fast care or express care is a convenient option for patients who require timely medical care but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries including allergies asthma coughs bronchitis colds flu COVID-19 fever headache broken bones sprains and strains eye and ear infections rashes cuts sexually transmitted infections stomach pain diarrhea and vomiting. Because patients typically come to us when they arent feeling their best it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.
We are seeking a full-time 37.5-hour Front Desk Assistant to work 3 12.5-hour shifts (8:30am to 9:00pm) per week including every other weekend onsite at our Urgent Care center located at 425 Washington Street Woburn MA. Since Urgent Care is a 7-day-per-week operation that delivers care during the day evening weekends and holidays the schedule for this role will require 2 on-call shifts per 4-week scheduling period as well as overtime weekend and holiday coverage as needed.
We do our best to keep all employees at their assigned centers; however for on-call shifts employees must be able to commute to any of our locations including Boston Common Brookline Lynn Natick Newton Westwood and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).
Are you ready to help us deliver top-notch care and exceed patients expectations of what a visit to the doctor is like
Job Description Summary
Summary
Performs administrative functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including phone calls check-in check-out duties. Actual job duties may vary by Department.
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Greet and assist patients.
-Answer telephones and assist callers with routine inquiries.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute mail or faxes.
-Type forms records schedules memos etc. as directed.
-May be required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations referrals and verify registrations for accuracy.
-May monitor patients in waiting room and responds to any needs for information.
-Assists in patient flow processes.
Qualifications
Education
High School Diploma or Equivalent required
Trade/Technical/Vocational Diploma Related Field of Study preferred
Can this role accept experience in lieu of a degree No
Experience
Administrative Assistant or Secretarial Experience 2-3 years required
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $25.28/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
