FRONT DESK SUPERVISOR- Wyndham Grand Pittsburgh

Wyndham Grand Pittsburgh Downtown Pittsburgh PA

Lead the team that creates our guests first and lasting impressions. Wyndham Grand Pittsburgh Downtown is seeking an experienced Front Desk Supervisor to guide daily front desk operations support associates and deliver exceptional guest service. The ideal candidate leads by example exercises sound judgment and keeps the team organized during busy shifts.

• Supervise front desk operations during assigned shifts ensuring efficient check-ins check-outs and attentive guest service.
• Assign daily responsibilities coordinate breaks and maintain appropriate desk coverage.
• Coach and train associates on service standards hotel systems payment procedures and guest issue resolution.
• Handle escalated guest concerns resolve issues within your authority and communicate follow-up needs to management.
• Monitor arrivals departures room availability special requests and group activity.
• Coordinate with Housekeeping Engineering Reservations and other departments regarding room readiness and guest needs.
• Verify compliance with billing cash-handling payment authorization and shift reconciliation procedures.
• Review shift reports and communicate outstanding guest issues billing discrepancies and operational concerns.
• Maintain guest privacy and enforce identification room-key and security procedures.
• Support loyalty program recognition and communicate hotel amenities and services.
• Assist management with scheduling performance feedback and identifying training needs.
• Follow emergency procedures and promptly escalate safety or security concerns.
• Perform Front Desk Agent duties as needed to support the team.

• Previous hotel front desk experience required; supervisory or lead experience strongly preferred.
• Working knowledge of hotel property management systems front desk procedures and payment processing.
• Strong leadership communication and guest service skills.
• Ability to coach associates delegate work and hold the team accountable to service standards.
• Sound judgment and a calm professional approach to resolving concerns.
• Attention to detail and the ability to manage competing priorities.
• Flexibility to work scheduled shifts including evenings weekends and holidays.
• Ability to perform essential duties including prolonged standing with or without reasonable accommodation.

Bring your hotel experience and leadership skills to our team. Apply today!

We are an equal opportunity employer and welcome applicants from all backgrounds.