Front Desk Supervisor

As a Front Desk Supervisor you will lead the daily operations of the Front Desk while ensuring exceptional guest service from arrival through departure. This leadership role is responsible for supervising and developing the Front Desk team supporting daily operations resolving guest concerns and maintaining Westgates high standards of hospitality.

In this role you demonstrate Westgates core values of Passion Integrity and Work Ethic in every interaction.

What Youll Do as a Front Desk Supervisor:

Supervise coach train and support Front Desk team members to deliver outstanding guest service.
Oversee daily Front Desk operations including guest check-in check-out room assignments and reservations.
Assist guests by resolving questions concerns and service recovery situations in a professional and timely manner.
Prepare daily reports review arrivals and departures and monitor guest accounts and cash handling procedures.
Coordinate with Housekeeping and other resort departments to ensure guest readiness including VIP arrivals.
Create Front Desk schedules and conduct team meetings to communicate operational updates and service expectations.
Ensure compliance with company policies cash handling procedures and quality service standards.
Monitor team performance and provide coaching recognition and accountability as needed.
Maintain a welcoming organized and professional Front Desk environment.
Perform other duties as assigned.

Qualifications :

What You Will Bring as a Front Desk Supervisor:

High school diploma or equivalent required.
Previous Front Desk hospitality hotel or resort experience required.
Previous supervisory or leadership experience preferred.
Strong customer service communication and conflict resolution skills.
Ability to lead motivate and develop a team in a fast-paced environment.
Strong organizational skills with the ability to multitask and prioritize responsibilities.
Basic computer proficiency and experience with hotel property management systems preferred.
Commitment to delivering exceptional guest experiences.

Requirements:

Ability to stand for extended periods throughout the shift.
Ability to lift up to 15 pounds.
Must be available to work weekends holidays evenings and flexible schedules as needed.
Required to pass a background check drug test and provide proof of eligibility to work in the United States.
Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for employment.
Must uphold Westgate Resorts standards of professionalism integrity leadership and guest service.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time