Front Desk Supervisor Full-time

The St. James Hotel is seeking a Front Desk Supervisor who is passionate about hospitality and committed to creating exceptional guest experiences. This hands-on leadership role is responsible for overseeing front desk operations supporting team members and ensuring every guest receives personalized attentive service from arrival to departure.

The Front Desk Supervisor leads daily front desk operations while serving as a key point of contact for guests and team members. This position combines outstanding customer service with operational oversight and team leadership to ensure a welcoming efficient and memorable experience for every guest.

Key Responsibilities

• Deliver exceptional hospitality by creating welcoming personalized and memorable guest experiences.
• Oversee guest check-in check-out and reservation processes while ensuring a seamless arrival and departure experience.
• Promote hotel amenities dining options packages and local attractions to enhance guest satisfaction and drive revenue opportunities.
• Respond promptly to guest inquiries requests and concerns ensuring timely resolution and service recovery when needed.
• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Supervise daily front desk operations including overnight audit functions and adherence to operational standards.
• Lead coach train and provide ongoing performance feedback to front desk team members.
• Foster a culture of hospitality teamwork accountability and continuous improvement.
• Assist with scheduling staffing and payroll activities to support efficient operations and adequate coverage.
• Monitor compliance with service standards cash-handling procedures safety protocols and security requirements.
• Collaborate with hotel departments to ensure seamless communication and an exceptional guest experience.
• Serve as a positive ambassador for the St. James Hotel by upholding company values supporting professional development initiatives and maintaining knowledge of hotel systems and procedures.

Qualifications :

• One-year certificate from a college or technical school and two years of related experience and/or training or an equivalent combination of education and experience.
• Minimum of 1-2 years of hotel front desk hospitality or guest service experience.
• Strong verbal written and interpersonal communication skills.
• Proficiency with Microsoft Office Suite and general computer applications.
• Ability to read and interpret safety rules operating procedures and manuals.
• Basic mathematical skills including addition subtraction multiplication and division.
• Ability to work a flexible schedule including evenings weekends holidays and special events.

Preferred Qualifications

• Previous supervisory leadership or team lead experience.
• Experience working with a hotel Property Management System (PMS).

Additional Information :

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact or call .

Please view Equal Employment Opportunity Posters provided by OFCCP at  offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Remote Work :

No

Employment Type :

Full-time