Front Desk Supervisor | Courtyard Bloomington

The Courtyard in Bloomington is looking for a Front Desk Supervisor! this position is responsible for the supervision of front desk operations; assisting guests upon check-in/out processing reservations in a friendly professional and timely manner while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction and positive employee relations and achievement.

**$300 Sign On Bonus**

If hired you could be eligible for a $300 sign on bonus paid after 90 days of employment with satisfactory performance!

Job Duties

• Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Process check-ins and check-outs verify billing create reservations and process special requests.
• Assists guests by having knowledge of hotel property local attractions and hours of operation of hotel outlets and services.
• Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for interviewing hiring coaching and development of front office associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals providing ongoing feedback and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues identifies training needs suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive professional work environment.
• Responsible for assisting in effective labor management through proper scheduling monitoring and adjusting based on business needs.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability follows restrictions and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Uses expertise to suggest and implement changes to front desk operations as needed while maximizing revenue and occupancy.
• Must have high attention to detail good communication skills and leadership ability.
• Must have excellent organization skills a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per CSM local state and federal regulations.
• Ensures a clean and safe work environment and follows all CSM procedures for guest/employee incidents.

Education / Experience:

• High school diploma or GED
• Must have previous hotel front desk or operations experience preferred one (1) year.
• Experience with: Fosse Marsha PDQ Quore and MGS are preferred but not required.

Rate: $18.00 USD - $21.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email.

Required Experience:

Manager