Front Desk Supervisor
Charlottesville, VA - USA
Job Summary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
The Front Desk Supervisor will be responsible for the operation of the front desk by directing controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction associate morale brand and company standards training and profitability.
- Provide the highest quality of service to the guests at all times.
- Supervise and coordinate the activities of the Front Desk staff.
- Promote teamwork and Associate morale.
- Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
- Monitor & enforce Front Desk uniform brand & company standards.
- Participate in the interviewing process for Front Desk Associates.
- Orient & train new Associates.
- Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
- Initiate or suggest plans to motivate Associates to achieve work related goals.
- Recommend or initiate personnel actions such as promotions transfers discharges and disciplinary measures.
- Assist Operations Manager AGM or GCM with the payroll process.
- Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
- Complete period end tasks including an audit of cash over and short to include inventories.
- Respond to any guest complaint in a timely professional and hospitable manner.
- Other and all duties projects and tasks as assigned by employees manager.
- Has a sincere desire to exceed guest expectations
- Must have prior Front Desk Experience.
- Minimum of a High School Diploma and some college preferred.
- Must be able to work a flexible schedule which includes evenings weekends and holidays.
- Must have a good command of the English language and be able to read write and speak English fluently.
- Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
- Must have sold math skills.
- Ability to lead train and motivate team members.
- Strong communication and problem solving skills.
- Must possess solid relationship-building skills people focused highly organized and guest centric.
- Must have reliable transportation.
The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.
- Medical Dental Vision & 401 (k) with company match
- Voluntary Short Term
- Life & Accidental Death Insurance
- Hotel Discounts
- Paid Time Off
- Training and Development Opportunities and Much More!
Our newly built extended-stay full-service hotel is ready to be your home-away-from-home.
Located just minutes away fromUniversity of VirginiaCharlottesville Albemarle Airport (CHO) andMonticello the historic home of Thomas Jefferson.
Experience the comfort of your new space with our fully equipped kitchens and spacious suites.
We have the value and quality youre looking for withfree daily breakfast indoor pool and fitness center as well asfree WiFi throughout the hotel.
Host your private meeting or event in our flexible meeting room space or join us for complimentary light meals & refreshments in our lobby lounge Monday through Wednesday.
Required Experience:
Manager
About Company
AT LTD Hospitality, hotel management and operations depends on our outstanding commitment to excellence. And our most valuable asset is our people.