Front Desk Supervisor

Essential Functions
Welcome and register guests expeditiously provide information to guests as needed obtain identiïcation and credit/check approval as directed by hotel policy verify rate and departure date conïrm and modify information required to complete the registration process per hotel procedures.
Check departing guests out of the hotel as per hotel procedures.
Sell guest rooms food & beverage outlets and seasonal hotel promotions.
Adhere to policies regarding handling of employees cash bank.
Reconcile all charges and cash received during shift.
Promote Rewards Program to guests.
Process mail messages faxes and packages.
Hold a pre-shift meeting with staff prior to reporting to stations.
Be prepared for each daily activity and review any variations with management and staff.
Work shifts are covered with adequate staff ensure correct staffing during peak periods and high occupancy.
Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times.
Assist in the preparation of weekly schedules in accordance with guest needs and staff availability.
Process timecards and payroll as required.
Ensure all associates are safety conscious and trained in safe work practices.
Follow 4 Keys service standards standard operation procedures and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.

Skills and Abilities
Understand the mission vision and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be detail oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication follow up and organizational
Must have the ability to push pull bend squat and lift on a regular basis.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up.
Be a clear thinker remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
Must be able to understand guests service needs
Maintain conïdentiality of guest information and pertinent hotel data.

Job Qualiïcations/Requirements
Education: High School diploma or GED equivalence required
Experience: Minimum 1 years experience in a similar role; preferred experience as a Front Desk Agent
Additional: Will be required to work ïexible scheduled shifts based on business needs

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist push and pull stoop and kneel

Required Experience:

Manager