Front Desk Specialist

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO) Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level so doctors can focus their efforts on what matters most patient care. Headquartered in Stamford Connecticut the Spire network spans the Northeast with more than 165 physicians 1800 employees 285 other clinical providers and 40 locations in New York Connecticut Rhode Island and Massachusetts.

What youll do:

Responsibilities/Duties:

• Manage patient check-in and check-out ensuring accurate data entry

• Complete full patient registration

• Educate and provide patients with office and billing policies and insurance participation

• Ensure that necessary forms are completed and on file (i.e. Insurance forms insurance referrals authorizations and/or waivers)

• Collect and verify patient insurance details confirm eligibility and process any co-pays and/or balances at time of service

• Submit daily payment collection reports

• Schedule follow up appointments document cancelled or rescheduled appointments

• Assist patients in coordinating tests labs imaging outside referrals; obtaining or facilitating necessary insurance authorization

• Provide outstanding customer service and assistance to patients

• Answer phones take messages direct calls to appropriate department or staff

• Manage record requests and releases in collaboration with Medical Records Department

• Open and close office as needed

• Maintain a professional and respectful work environment through positive interactions with patients physicians and colleagues.

• All other duties as assigned

Who you are:

Qualifications:

• High school Diploma or equivalent.

• Previous knowledge of check-in and check-out process.

• Knowledge of Insurance policies and procedures.

• Excellent verbal and written communication skills.

• Ability to multi-task manage time has strong customer service skills and is reliable.

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health dental vision 401(k) etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances (referred to as protected characteristics).