Front Desk Representative Cardiac

Your experience matters

Raleigh General Hospital is part ofLifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As the Front Desk Representativejoining our team youre embracing a vital mission dedicated to making communities healthier. The Front Desk Representative plays a vital role in supporting the delivery of specialized urological care by coordinating patient appointments diagnostic testing procedures and follow-up care while ensuring timely insurance verification and authorization. This position serves as a central liaison between patients providers and clinical teams promoting efficient office operations and an exceptional patient experience throughout every stage of care. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of the patients and families we serve.

More about our team

At Raleigh General Cardiac & Vascular Center people are our passion and purpose. As a department of Raleigh General Hospital we are dedicated to delivering compassionate patient-centered urological care to the communities we serve. Our experienced team of urologists advanced practice providers nurses and support staff work together to provide comprehensive urological services focused on prevention early detection diagnosis treatment and ongoing management of urological conditions.

How youll contribute

A Front Desk Representativewho excels in this role will:

• Coordinate patient scheduling for testing procedures consultations and admissions ensuring alignment with provider availability facility capacity and clinical priorities.
• Verify and obtain insurance authorizations and pre-certifications accurately documenting approval details within scheduling and registration systems.
• Collect and maintain accurate patient demographic insurance and referral information to support efficient registration billing and continuity of care.
• Serve as a primary point of contact for incoming calls providing professional assistance to patients providers and internal staff while addressing scheduling inquiries and concerns.
• Communicate appointment details preparation instructions and procedural requirements to patients and physician offices to ensure readiness for services.
• Maintain accurate records within electronic health record (EHR) and scheduling systems while ensuring compliance with HIPAA and patient confidentiality standards.
• Collaborate with physicians nursing staff and ancillary departments to coordinate urgent appointments resolve scheduling conflicts and promote efficient patient flow.

Schedule: Full time Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs)
• Professional Development:Ongoing learning and career advancement opportunities.
  
  

What were looking for

• High school diploma or equivalent required; three years of directly related experience may be considered in lieu of education.
• Prior scheduling experience in a healthcare environment strongly preferred.
• Knowledge of medical terminology insurance verification and billing processes preferred.
• Strong computer proficiency including experience with scheduling or electronic health record (EHR) systems.
• Excellent organizational and time management skills with the ability to prioritize in a fast-paced environment.
• Strong communication customer service and problem-solving skills.
• Detail-oriented with the ability to work independently exercise sound judgment and maintain accuracy under pressure.

More about Raleigh General Hospital

Raleigh General Hospitalcares for nearly 13000 patients each year and treats more than 50000 patients in its emergency room. We are accredited bythe Joint Commission the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

Raleigh General Hospitalis an Equal Opportunity General Hospitalis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.