Front Desk Receptionist Dental Clinic

The ADA Forsyth Institute was founded in 1910 as the Forsyth Dental Infirmary for Children (later the Forsyth Institute) to provide dental care to the disadvantaged children of Boston. While continuing to serve children in need yet recognizing the ultimate goal is to prevent dental disease the Institute in 1915 began to focus on scientific research and is today the worlds leader in oral health October of 2023 the Institute joined with the American Dental Association to form the ADA Forsyth Institute a 501(c)(3) entity dedicated to improving peoples oral and overall health and powering the profession of dentistry through cutting-edge basic research creative translational science innovative clinical technologies and global public health outreach. Consistent with the Institutes founding mission the ADA ForsythKids mobile dental program continues to serve children in need.

ADA Forsyth Faculty Associates Dental Clinic is seeking a friendly organized and dependable Front Desk Receptionist to join our clinical team. As one of the first points of contact for our patients the Front Desk Receptionist plays an important role in creating a welcoming and efficient experience. This position will support daily front desk operations including patient check-in and check-out scheduling collecting copayments and other payments maintaining patient information and assisting with general administrative needs.

The position will also provide administrative support related to our transition to Epic including assisting with importing and organizing patient documents and records.

This position is scheduled to work Monday Tuesday Thursday and Friday. Candidates must be available to work this schedule.

• Greet patients and visitors and provide a welcoming professional experience.
• Check patients in and out for appointments.
• Schedule and confirm patient appointments and assist with appointment changes.
• Collect copayments and other patient payments and provide appropriate documentation.
• Answer incoming telephone calls and respond to or appropriately route patient inquiries.
• Verify and update patient demographic and contact information.
• Assist with patient forms records and other front desk documentation.
• Support the transition to Epic by importing organizing and maintaining patient documents and records.
• Maintain confidentiality of patient information and follow applicable HIPAA and privacy requirements.
• Communicate effectively with dentists clinical staff patients and families to support efficient clinic operations.
• Assist with other administrative and front desk responsibilities as needed.

• Previous experience in a dental medical healthcare or other patient-facing office environment preferred.
• Prior dental front desk experience is a plus.
• Strong customer service and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable handling patient payments and basic financial transactions.
• Ability to manage multiple priorities in a busy clinical environment.
• Strong computer skills and ability to learn new systems and technology.
• Experience with Epic or another electronic health record system is preferred but not required.
• Ability to maintain professionalism and confidentiality when handling sensitive patient information.
• Dependable team-oriented and committed to providing excellent patient service.
• Bilingual skills are a plus.

ADA Forsyth Faculty Associates Dental Clinic offers a professional and supportive environment where teamwork and patient-centered care are top priorities. We value initiative collaboration and individuals who help create a positive experience for both patients and colleagues.

Competitive compensation and benefits are offered commensurate with experience.