Front Desk Manager- Hilton Ocala

Front Desk ManagerHilton Ocala Meyer Jabara HotelsAbout UsMeyer Jabara Hotels has distinguished itself as an employer of choice attracting innovative and talented hospitality professionals who deliver exceptional results. Our associates are empowered to reach their fullest potential while creating a differentiated guest experience and driving strong hotel you have the J QualityLearn more: Ocala is one of four Meyer Jabara properties in Florida. Our beautiful 196-room hotel features six spacious event rooms and a tented outdoor event space making us a premier destination for weddings meetings and special are currently seeking aFront Desk Manager to join our leadership SummaryThe Front Desk Manager is responsible for leading all front-of-house operations and ensuring the highest standards of guest service operational excellence and associate engagement. This position oversees Front Desk operations guest relations service recovery training and development and interdepartmental coordination to create an exceptional guest experience while achieving departmental performance ResponsibilitiesLeadership & OperationsOversee daily Front Office operations to ensure service excellence and guest coach and mentor Front Office associates and supervisors through a hands-on leadership as Manager on Duty as compliance with hotel policies procedures and Hilton brand room inventory room blocks VIP arrivals and special guest Front Desk activities and communication logs to ensure seamless departmental budgets labor goals and cost-control objectives are ExperienceDeliver exceptional hospitality and lead by example in all guest guest concerns professionally and promptly while identifying opportunities to exceed guest feedback compliments and service recovery efforts to drive continuous guest and associate recognition programs are actively maintained and DevelopmentRecruit train develop and retain a high-performing Front Office ongoing instruction in hospitality communication technical systems and leadership a culture built on the Meyer Jabara Journey Philosophy through empowerment accountability and associate departmental meetings and participate in hotel leadership an open-door environment that promotes engagement and positive associate & Guest ServicesPartner closely with Housekeeping and Engineering to coordinate room readiness and guest satisfaction with Accounting regarding audits controls discrepancies and Front Office financial associates maintain extensive knowledge of hotel services local attractions dining shopping transportation and community relationships with local businesses and service providers to support guest guests with recommendations reservations and area information to enhance their 3 years of Front Desk experience in a hotel environment 3 years of management experience degree or equivalent combination of education and experience verbal and written communication skills in in Microsoft Word Excel and ability to lead teams resolve guest concerns and drive operational brand experience or a second language in a full-service hotel environment Environment & Physical RequirementsWork is performed throughout the Front Office lobby guest areas and administrative standing and walking throughout the use of computers telephones and office bending reaching and occasional lifting of up to 20 pounds; ability to lift up to 50 pounds schedule required including weekends evenings and holidays as business needs Join Meyer Jabara HotelsGrowth opportunities within a respected hospitality companySupportive and team-oriented work environmentCommitment to associate development and successOpportunity to be part of a high-performing Hilton-branded propertyLeadership role with direct impact on guest satisfaction and team culturePre-Employment ScreeningEmployment is contingent upon the successful completion of a background check and any applicable pre-employment screenings in accordance with company policies and all applicable Opportunity EmployerMeyer Jabara Hotels is an Equal Opportunity Employer.