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Front Desk Lead


Job Location:

Baltimore, MD - USA

Monthly Salary: Not provided by the employer
Posted: 15 August 2026 (18 days ago)
Application Deadline: 12 November 2026
Vacancies: 1 Vacancy

Job Summary

The pay for this full-time position is $20.00 per hour. It includes Paid Time Off and Health/Vision/Dental Insurance options.


Benefits:

  • Weekly Pay!
  • Paid Training.
  • A long list of discounts and benefits is available to all employees.
  • Cellphone and other reimbursements are available for some applicable positions.
  • State-required healthcare benefits are available to qualifying employees in applicable areas.
  • Medical Dental and Vision Coverage is available to qualifying employees in applicable areas.
  • Start earning generous paid time off on your first day.
  • Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
  • Short-Term Disability Income is offered to qualifying employees in applicable areas.


Front Desk Lead Job Description (includes but is not limited to the following):

  • Stay abreast of local happenings events and offerings.
  • Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
  • Ensure the concierge desk is always tidy and clean.
  • Review daily shift notes shift checklists overnight reports package audits and any other implemented procedures.
  • Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts and that service is professional and friendly.
  • The Lead is expected to assist the Area Director with scheduled callouts. Additionally the Lead may be required to cover extra shifts if no trained associates are identified.
  • Communicate all uniform needs with the Area Director.
  • Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
  • The Lead is responsible for supporting the Area Director in effectively training staff.
  • The Lead should actively contribute suggestions for enhancing the property.


Some of the traits and qualities we look for in this position include:

  • Front Desk Management
  • Hospitality Management
  • Outgoing Personality
  • Teamwork
  • Mentoring
  • Detail-Oriented
  • Proactive
  • Scheduling
  • Accuracy
  • Training & Teaching Others
  • Client Relationship Skills
  • Financial Management


We frequently interview and hire for multiple properties so location details individual pay rates and specific schedules can be discussed in the interview process. If we dont contact you right away well have your information on file for our next round of interviews so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

#ZR

As of the date of this ad the pay is $20.00 per hour. It has previously been listed at $20.00 per hour.


About Company

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NFC Amenity Management provides Concierge and amenity staffing at more than 350 luxury residential communities nationwide. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our succe ... View more

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