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Front Desk Insurance Receptionist
Job Location:
Job Location:
Franklin, NH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (25 days ago)
Posted:
Application Deadline:
1 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Deland Gibson Insurance Associates is a Massachusetts independent insurance agency with 125 years of history and a decidedly modern outlook - voted one of the Best Agencies to Work For by Insurance Journal a Trusted Choice agency and Five Star Accredited.
As our Front Desk Receptionist youll be an important part of creating a welcoming professional experience for our clients visitors and team. Whether a client is calling regarding their insurance policy stopping in to drop off paperwork or simply needs help figuring out who to speak with youll be the person who makes it easy.
Youll provide administrative and front-office support to our Account Managers Client Advocates and Producers across Personal Lines Commercial Lines and Employee Benefits giving you exposure to the agency as a whole.
No insurance experience or license is required. Were looking for someone who is organized personable dependable and calm under pressure - someone who takes pride in creating a well-run office and genuinely enjoys helping others.
What Youll Do
Client Experience & Front Desk
- Welcome clients visitors carrier representatives and vendors with a warm and professional attitude
- Create a positive experience for clients from the moment they walk through the door
- Keep the reception area conference rooms and common spaces welcoming organized and client-ready
- Prepare meeting and training rooms for client meetings carrier visits and team events
Phones & Communication
- Answer a multi-line phone system professionally and connect callers with the appropriate team member across Personal Lines Commercial Lines and Employee Benefits
- Take accurate and complete messages including the callers name callback number policy or account information and reason for calling
- Recognize time-sensitive client needs - such as claims cancellation notices or requests for insurance ID cards and quickly connect them with the right person
- Monitor the general agency inbox respond to routine inquiries and route questions to the appropriate department
Administrative & Office Support
- Schedule appointments and maintain the conference room calendar
- Sort and distribute incoming mail including carrier correspondence policy documents and payments in accordance with agency procedures
- Handle copying scanning faxing and outgoing mailings including renewal and open enrollment materials
- Order and maintain office and kitchen supplies
- Assist with agency projects events and seasonal initiatives as needed
What Youll Bring
- Previous customer service administrative or reception experience preferred
- Strong verbal and written communication skills and a naturally welcoming personality
- Proficiency with Microsoft Office particularly Outlook Word and Excel
- Excellent organizational skills and attention to detail
- A proactive dependable approach and willingness to take initiative
- A genuine team-first attitude and willingness to help wherever needed
- Reliable consistent on-site presence at our Franklin office
Why This Role Matters
This isnt simply a job answering phones and greeting visitors. Youll be an important part of how our clients experience Deland Gibson every day. If youre someone who enjoys helping people keeping things organized and being the person others can count on wed love to meet you.
What We Offer:
- Collaborative work environment
- Work-Life Balance
- Comprehensive time-off package including paid vacation holidays sick and PTO
- Health Insurance Dental Vision 401K and more
- Opportunity for continuing education subsidized by DG
Deland Gibson Core Values:
- We Work with Urgency
- We show Compassion
- We are Life-Long Learners
- We Have Grit
- We Innovate
About Deland Gibson:
Established in 1900 Deland Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the pastcenturyDeland Gibson hasmaintainedits identity as an industry-leading insurance and risk management advisor.
Required Experience:
Junior IC
About Company
DELAND, GIBSON: A TRUSTED CHOICEWhat Would you Like to Insure?FILE A CLAIMMAKE A PAYMENTPROVIDING PEACE OF MIND THROUGH PROACTIVE SERVICEDeland, Gibson: a Trusted Choice, Five Star Accredited independent insurance agency. Established ... Read More
