Front Desk Concierge
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
Front Desk Concierge
Company: Stratton Amenities
Location: Seattle WA
About Stratton Amenities
Stratton Amenities is a hospitality services company providing concierge front desk and guest experience programs to Class A commercial and residential properties throughout the United States. Our mission is simple: create exceptional experiences for every tenant guest visitor and client we serve.
Position Summary
The Front Desk Concierge serves as the first point of contact for tenants guests visitors vendors and contractors entering the property. This role is responsible for delivering a professional welcoming and hospitality-focused experience while assisting with access control visitor management customer service and general front desk operations.
The ideal candidate is polished dependable service-oriented and enjoys interacting with people in a professional environment.
Responsibilities
- Welcome and greet tenants guests visitors vendors and contractors.
- Create a positive first impression for everyone entering the property.
- Register visitors and maintain visitor management records.
- Issue visitor badges and access credentials as required.
- Verify guest access and communicate with tenants regarding visitor arrivals.
- Answer questions regarding the property building amenities and surrounding area.
- Assist visitors with directions and general information.
- Monitor lobby activity and maintain awareness of building operations.
- Report safety concerns maintenance issues suspicious activity and incidents to appropriate personnel.
- Maintain professional communication with tenants visitors property management and vendors.
- Support building events and special activities as needed.
- Complete daily reports and documentation accurately and on time.
- Maintain a professional appearance and adhere to company uniform standards.
- Follow all site-specific procedures policies and post orders.
Qualifications
- High school diploma or equivalent.
- Minimum one year of customer service hospitality concierge front desk guest services hotel residential or related experience preferred.
- Strong verbal and written communication skills.
- Professional appearance and demeanor.
- Ability to remain composed and courteous in a fast-paced environment.
- Comfortable using computers tablets and visitor management systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Preferred Experience
- Concierge services
- Hotel front desk operations
- Luxury residential communities
- Commercial office buildings
- Customer service or guest services
- Reception or administrative support
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to work in a lobby or front desk environment throughout the shift.
Benefits
- Health dental and vision insurance
- Paid time off
- Paid training
- Opportunities for advancement
- Professional and supportive work environment
Compensation
$23.00 - $24.00 per hour
Required Skills:
Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919
