Front Desk Concierge (Overnight)
Job Location:
Monthly Salary:
Experience Required:
Posted:
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Job Summary
Key Responsibilities
- Maintain a secure and attentive lobby presence throughout the shift
- Monitor building access verify guests and enforce all entry protocols
- Conduct routine property checks in accordance with site procedures
- Answer and route phone calls assist residents with overnight requests
- Manage packages deliveries and key control as applicable
- Document incidents unusual activity and complete accurate shift reports
- Ensure the front desk and lobby remain clean organized and presentable
- Escalate emergencies or issues to management or appropriate authorities
Qualifications
- Prior concierge front desk hospitality or security experience preferred
- Strong judgment and ability to remain alert and engaged overnight
- Professional communication and demeanor
- Reliable punctual and able to work independently
- Comfortable handling extended quiet periods without loss of focus
- Basic computer skills and ability to learn property systems
Requirements
- Must be available for overnight shifts
- Must be able to stay awake alert and responsive throughout the shift
- Must pass a background check
Compensation
- Competitive hourly rate based on experience
Required Skills:
Customer service and hospitality excellence Front desk operations and concierge services Professional verbal and written communication Guest relations and problem resolution Time management and multitasking Attention to detail and accuracy Professional phone etiquette Package management and logging Confidentiality and discretion Calm decision-making under pressure
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919
