Front Desk Clerk (Swing Grave)

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g. identification Credit card verification etc.).
• Performs Front Desk Call Center and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• If assigned to grave shift performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Performs group block management including the entering of room lists inventory control coordination of casino reservations checking resort room arrivals and maintaining a professional relationship with all departments associated with the resort.
• Verifies duties and examines work for accuracy neatness and adherence to established policies and procedures.
• Remains current on all casino activities and assists guests with all inquiries.
• Answers phone and assists with clerical tasks.
• Ensures that rooms are clean prior to issuing keys.
• Receives cash checks Credit cards and comps in payment obtaining proper approval and authorization.
• Maintains an operating bank renders bills and issues change.
• Ensures the timely delivery of all messages mail and packages left for guests and departments within the Hotel/Casino.
• Responsible for the control of safe deposit transactions.
• Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
• Empowered to ensure guests problems/concerns are resolved in a prompt courteous and efficient manner.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Qualifications:

• High School Diploma or equivalent required.
• Prior hospitality or Front Desk experience preferred.
• Strong computer skills with proficiency in Microsoft Office applications preferred.
• Ability to maintain a high level of confidentiality and professionalism.
• Must possess excellent interpersonal skills.
• Must have good oral and written communication skills; must be fluent and literate in English.
• Must have basic math and money handling skills.
• Ability to provide excellent customer service.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to work a flexible schedule including nights weekends holidays and fluctuating days off.