Front Desk Clerk

Front Desk ClerkJob Title:Front Desk AgentStatus:NON-EXEMPTReports to: AGMPosition Summary:The main functions of the Front Desk Agent is directly responsible for the prompt efficient and courteous check in and check out of guests. He or she is to ensure efficient communication with team members vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotels guests and its assets by following all established in the hotels policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay and for meeting many other guests needs during their & Education:1 to 2 years of experience in a hotel or a related field preferredHigh School diploma or equivalent requiredCollege course work in related field helpfulPrevious customer service experience strongly to work with various types of equipment such as computer Credit Card Authorization machine projector copier scanner other office equipment telephone two-way to work with Microsoft Office products and various other software :Work Environment Ability to work:Under variable temperature conditionsUnder variable noise levelsIndoorsAround dust and or mite hazardsLong hours sometimes Requirements:Light work Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to lift carry push pull or otherwise move objectsAbility to work under variable temperatures and noise levelsNear Vision- The ability to see details at close rangeAbility to bend stretch twist or reach with your body and armsMust be able to stand and/or walk for lengthy periods of timeMental Requirements:Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in EnglishMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessaryMust have the ability to assimilate complex information data etc. from multiple sources and consider adjust or modify to meet the constraints of the particular needMust be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guestsMathematical Reasoning-Must be able to work with and understand financial information and data and basic arithmetic functionsMulti-Lingual skills helpfulEssential Duties & Functions:Approach all encounters with guests and employees in a friendly service oriented mannerMaintain regular attendance as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming as defined in the hotel handbook when workingComply at all times hotels policies and procedures to encourage safe and efficient hotel operationsPositively interact with hotel guestsCheck guests in and out of the hotelConfirm payment method at check in and obtain full payment at check outLog all requests and confirm completionDirect guests to daily functions within the hotelReview PMS inventory and house count for availability and ratesBook reservations for day of arrival or future staysBalance and prepare individual paperwork for closing shiftBalance bank daily (which includes counting bank before beginning a shift and after shift closes)Maintain and market special guest programsHandle incoming/outgoing callsTake and deliver messagesBe familiar with guest privacyProvide information about hotelKnow emergency proceduresKnow VIP proceduresRun copies and charge guests as neededSend faxes Emails and charge as neededRun daily arrival report and annotate guest reservation/inform team of special requestsReview changes in Policy and ProcedureDistribute faxes Emails packages and mail to guest services for delivery or inform guest of receiptStock and clean work space for next shiftDistribute billing reports to hotel outletsPrepare key check inventoryBlock bus tours and notify HousekeepingKeep immediate supervisors fully informed of all challenges or matters requiring his/her attentionNon-Essential Duties:Other duties as Desk Clerk