Front Desk Associate

We are seeking an energetic customer-focused Front Desk Administrative Associate who takes pride in providing exceptional service and creating a welcoming environment for residents guests and vendors. This role is ideal for someone who enjoys helping others solving problems and making a positive difference in the community every day.

Position Summary
As the first point of contact for our luxury condominium community you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly professional detail-oriented and committed to providing an exceptional resident experience.

Key Responsibilities
Greet residents guests vendors and visitors in a professional and welcoming manner
Assist residents with package retrieval and delivery notifications
Manage resident fob access credentials and related requests
Answer and direct phone calls professionally and efficiently
Schedule appointments meetings and resident service requests
Provide general administrative support to the management team
Respond to resident questions and concerns while delivering exceptional customer service
Maintain accurate records logs and community databases
Assist with office organization filing correspondence and special projects
Support community events and resident engagement activities when needed

Qualifications
Strong customer service and interpersonal skills
Excellent verbal and written communication abilities
Professional friendly and positive attitude
Ability to multitask in a fast-paced environment
Strong organizational and problem-solving skills
Proficiency with Microsoft Office programs and general computer systems
Administrative experience preferred
Reception hospitality concierge or customer service experience is a plus

Highly Desired Skills
Information Technology (IT) experience or troubleshooting skills
Strong computer proficiency and ability to learn new software quickly
Experience with access control systems resident databases or property management software
Technical aptitude and willingness to assist with basic technology-related needs

Weekend availability is required.

What Success Looks Like
The ideal candidate genuinely enjoys interacting with people anticipates resident needs communicates effectively and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day we encourage you to apply.

WHAT WE OFFER:

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success!

Required Experience:

IC