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Front Desk Associate Sales & Guest Experience

Waxing The City

Job Location:

Lakeland, FL - USA

Hourly Salary: USD 14 - 14

Posted: 25 August 2026 (30+ days ago)

Application Deadline: 26 December 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Bonus based on performance
Free food & snacks
Free uniforms
Training & development

Youre the one who finishes the conversation.

Heres how it works. Our Cerologist is with a guest for twenty minutes. She sees the skin she knows whats going on and she knows what would actually make things better a membership that makes every visit cheaper adding the underarms next time an enhancement the aftercare that stops the ingrowns. She makes the recommendation and hands it off.

Then the guest walks up to your desk and its on you to finish it. The membership. The rebook. The package. The add-on service. The product.

Thats the job. Not talking people into things they dont want our guests come back because were honest with them and were not a get-them-in-get-them-out shop. But it does mean saying the thing out loud. Stacey mentioned the membership want me to set that up Itd actually save you money starting today. A lot of warm lovely people never quite get that sentence out. If you do youre who were looking for.

About us

Waxing the City is a national franchise brand built around one thing done well waxing. Our specialists are called Cerologists and they go through the brands own training program to learn exactly how we wax: hard wax on the face bikini and underarms soft wax on larger areas and a real consultation every time so nobodys guessing.

Our Lakeland studio opened in July 2025 in Lakeside Village. Were the only Waxing the City in Lakeland the next closest is more than thirty miles away and weve spent our first year building a base of guests who come back because the experience feels personal rather than rushed. Were small were owner-operated and were growing fast.

This role is brand new to our studio. Whoever takes it gets to shape it.

What youll do

Finish the recommendation. Check guests out and close what the Cerologist teed up the Club Orange membership the wax package the rebook an added service or enhancement for next time and the aftercare that keeps results looking great.
Turn calls into appointments. Answer the phone and texts quickly and warmly and get how much is a Brazilian onto the schedule.
Keep the book full. Confirm tomorrows guests fill same-day openings welcome walk-ins and check in on people we havent seen in a while.
Set the tone. Greet every guest get them checked in and make the lobby somewhere people are glad to sit.
Run the day. Handle reschedules manage the flow when were running behind and keep it smooth when it gets busy.

What were looking for

Youll actually ask. Somewhere in your history youve been paid on results commission a bonus a quota an attach goal. Any industry any amount. What matters is that youve asked someone to buy something and didnt stop at the first let me think about it.
People like you immediately. You read what someone needs and you know the difference between a nervous first-timer and a regular in a hurry.
You stay organized when its loud. A ringing phone a checkout and a walk-in at the same time doesnt rattle you.
Youre accurate. The right appointment the right service the right total.
You show up. Thursday through Saturday are the days this studio makes its money and we need to count on you.
You take feedback well. This role is new. Well be figuring it out together which means a lot of coaching early on.

Nice to have

Front desk or membership sales anywhere: gym salon spa med spa dental hotel or retail with attach goals. Comfort with scheduling or POS software helps. No license required.

Pay and schedule

$14/hour base plus:

Commission on product 5% on the first $500 10% above that
$10 for every membership you sign up
$5 for every wax package you sell
Potential bonuses for bringing back guests we havent seen in a while

Part-time to start roughly 2430 hours a week concentrated Thursday through Saturday (likely 9AM-5PM) with evening and weekend availability required. Hours grow as the studio grows with a path to full-time.

Sound like you

When you apply tell us one thing: the last time you recommended something to someone and they said yes and what you actually said.

WAXING THE CITY CAREERS

At Waxing the City we are passionate about helping our clients look and feel their best. To do that we and our franchisees hire the best of the best to deliver exceptional client service and expert results. We were founded on the belief that beauty professionals can and should have a long-term successful beauty services career so finding the right talent and investing in their development is in our DNA. From proprietary hands on training to ongoing continuing education our talent stays up to date on the latest innovations and trends in services and fact our service providers are so skilled in the art of waxing they have a special name: Cerologist. The word cerologist is derived from cera (Latin for wax) and ologist (to indicate their level of expertise).

We and our franchisees hire talent that shares our commitment to providing a caring supportive culture and expertise not found anywhere else. Being a part of the Waxing the City family means you are helping to improve the self-esteem of the world.

We and our franchisees seek beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If youre looking to learn and grow in your career and have a passion for the industry we want to hear from you.

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions determining compensation benefits and other terms of employment. Waxing The City Franchisor LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor LLC.

Required Experience:

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